Switchboard Operator-Helen Keller Hospital, Communication Center, Full Time, 1st Shift

Overview

Requires continuous auditory and visual attention to PBX and Nurse Call. The primary responsibility of the Communications Representative is to answer, screen and process all PBX calls and Nurse Call from patients, staff and the general public and dispatch or transfer in a prompt, accurate and courteous manner to the appropriate party or department.

Qualifications

Education:  

High school degree or equivalent preferred.

 

Experience: 

Prior experience in switchboard operation and/or customer service preferred.

Basic computer and typing skills.

Customer service skills.

 

Additional Skills/Abilities: 

Ability to answer telephone and use computer terminal.    Ability to work with PBX and Nurse Call System.  Prolonged sitting.  Occasional reaching, stooping, bending, kneeling, crouching.  Light physical effort (lift/carry up to 10 lbs.).  Must be available to handle absentee replacement on short notice.  Ability to make decisions which could require judgment on action which could result in death of patient.  Ability to handle pressure due to multiple calls and inquires.