Retention Agent, Direct Distribution-Personal Lines
NationwideAbout the role
Your career at Nationwide with an award-winning training program that is designed to set you up for success and confidence in your new role. Qualified candidates will have strong customer service and communication skills and will be sales focused. This is a fully remote role.
Salary: Base salary of $48,000
Training: Our award-winning 12-week (10 weeks for licensed) training program schedule will be Monday��Friday, 8:00 AM - 4:30 PM CT.
Permanent Schedule: After training, associates will pivot to a permanent schedule, which may require working as late as 7pm CT Mon-Fri with inclusion of shift-bid opportunities to move to other shifts at regularly-scheduled intervals. Candidates MUST be available for the full training duration and permanent work schedule.
This position cannot be hired in the following states: CA, NV, NY
Technology requirements for work from home:
30 mbps download/3 mbps upload
Acceptable internet service provider technologies- broadband cable, fiber
Wired connection between work equipment and home internet equipment
Two open Ethernet ports for call center associates using Cloud Phone
Benefits: We offer a competitive benefits package which includes:
Paid time off
401(k) with company match of 50% on the first 8% you contribute
Company-paid retirement (pension) plan
Comprehensive medical, dental and vision benefits
Educational assistance
Exclusive insurance discounts
Job Description Summary
Whether working to sell new or retain existing business, we are customer-focused, positive, persistent and tenacious. Our products are designed to protect our customers, and we know that insurance coverage has the potential to make their worst day better. If you are technologically savvy, can connect and communicate in a fast-paced environment and adapt easily to changes, we want to know more about you!As a Retention Agent, you'll contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. We'll count on you to provide an outstanding customer experience of all personal lines products in all states and segments on phone calls and online chats. You'll process policy-related additions, changes and other processing activities as needed. You'll have opportunities to provides back-up support to sales agents by selling new property/casualty insurance business by phone or internet contact with prospective customers in multiple states.
Job Description
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s