Medical Support Assistant (Advanced) - Health Administration Service

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position; OR high school diploma with desire of some post high school education or equivalent experience. Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Medical Support Assistant (Advanced) GS-06 Experience. Once year of experience equivalent to the GS-05 grade level Preferred Experience: 1 year experience working in a clinical environment coordinating clinic schedules for providers 1 year experience scheduling patients in medical appointment software in an interdisciplinary coordinated delivery model 1 year experience managing patient communications in an interdisciplinary coordinated care delivery model (e.g. telephone and/or email) 1 year experience documenting appropriate information into an electronic medial record 1 year of administrative/office customer service skills in de-escalation, problem solving, decision making, and tactful communication skills orally and in in writing Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-06.