Jobs and Careers
About the role
Funko Overview Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters. But what does Funko do? Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world. The Retail Sales Manager will be responsible for the support of the General Manager, Assistant General Manager and the Funko brand retail store. This role will lead the entire Hollywood store team to deliver exceptional results while providing the highest standard of customer service and “retail-tainment” under the supervision of the General Manager. The Manager will assist in maintaining optimal staffing levels, coordinate People & Culture operations, new hire administration and training, while sustaining compliance with policies and procedures. Your Superpowers in Action
- Provide guidance in the areas of leadership and team development, organization, and associate effectiveness to the Sales Team
- In partnership with the General Manager, recruit, interview, and select qualified candidates to build a talent pipeline and train them to achieve current and future business and customer service goals.
- Impact the business and maximize store profitability by assisting in controlling expenses, protecting company assets, and by ensuring that store standards and processes for operations are consistent and well executed.
- Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably
- In partnership with the General Manager, manage inventory, including ordering, receiving, stocking and conducting inventory counts.
- Monitor assets through accurate inventory management procedures to minimize store losses.
- Evaluates store in the following key areas - management of team, merchandise, KPIs, FOH/BOH standards, processes, staff proficiency and business strategy
- Lead excellent customer service through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve quality of service.
- Develops Store Leads, provides weekly one on one meetings, works to strengthen others through consistent coaching and feedback while driving productivity and morale of the team.
- Always demonstrates a culture of ethical conduct, safety and compliance. Lead and hold the team accountable to work in the same way. Cultivate a guest-centric and engaged team
- Maintain visual and merchandising standards and ensure store cleanliness
- Own, write and implement exempt and hourly schedules that align to guest and business needs (including weekends, mornings, evenings, overnight, and appropriate seasonal adjustments) and partner with timekeeping according to schedules.
- Facilitates the alignment and improvement of People & Culture (HR) policies, processes and programs in store Handle employee relations issues for store, escalating complex or unique employee relations issues to HQ People & Culture team
- Ensure all relevant information is communicated to store teams daily and open lines of communication are fluid with General Manager and leadership team. Maintain presence through effective floor management and ensure staff coverage in all areas of the store.
- Maintain a safe work environment and ensure ongoing safety training and awareness
- 2+ years’ strategic retail leadership experience,
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