Travel Rewards & Premium Rewards Cards Senior Product Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This job is responsible for developing and managing the end-to-end product life cycle for highly complex products. Key responsibilities include conducting market research and competitor analyses, determining product pricing, developing short and long-term strategies, and identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience. Job expectations include ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies.

This associate will be responsible for managing the strategy, financials, customer journeys and product development initiatives for the Travel Rewards and Premium Rewards Cards, and will be partnering on their day-to-day with marketing, finance, risk, analytics, acquisitions and portfolio stimulation partners. This is a key portfolio for the Cards business, with 3.8MM accounts and over $9B in balances.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Responsibilities:

• Identifies and creates comprehensive plans for product development and deployment, including supporting the creation of sales training programs and marketing materials to educate clients and internal teams on product capabilities
• Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins
• Provides information on product trends to sales and marketing teams leveraging knowledge of product functionality, marketplace trends, and the competitive landscape
• Identifies opportunities to streamline or enhance product offerings to fit client's existing and future needs and support continued growth and operational excellence
• Manages risk through implementing and monitoring effective controls in partnership with key support partners
• Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates
• Develops and influences product strategy, driving products to provide comprehensive solutions across the bank
• Responsible for the Travel Rewards and Premium Rewards Cards Portfolios including the long term strategy, P&L ownership and improving customer journeys.
• Explores new product design opportunities including offer and acquisition incentive testing and limited time offers
• Lead innovation work to build or refresh products, defining the communication, positioning, value proposition and marketing plan, as well as partnering with key teams to size the financial impact and work n the implementation of the innovation work.

Required Qualifications: 

• 5 years’ experience working with performance of consumer products
• Proficient use of analytical tools to collect, organize, interpret, and summarize data sets from multiple sources
• Demonstrated ability to build and sustain effective partnerships across cross-functional teams, driving alignment and shared outcome

Desired Qualifications:

• Acts as an owner—takes initiative, makes decisions, and follows through to deliver impactful results
• Ability to recognize opportunities or enhancements through deep analysis and financials

Skills:

• Collaboration
• Executive Presence
• Oral Communications
• Presentation Skills
• Problem Solving
• Attention to Detail
• Continuous Improvement