Salesforce Platform Administrator

PPG is looking for a Salesforce Platform Administrator to join our team. This role is the operational backbone of our Salesforce platform. You will be the go-to expert for everything that does not require code. This is a hybrid role at our headquarters in Pittsburgh, PA and you will report to the Group Product Manager, CRM.

Key Responsibilities

Sales Cloud Administration

• Manage configuration, settings, and declarative features across all 8 global business units on a single org
• Support business units in user lifecycle management: profiles, roles, permission sets, and sharing rules
• Support Business Unit specific rollouts while maintaining org-wide governance and data integrity
• Configure and maintain declarative automation such as approval processes, action plan templates, validation rules
• Handle all standard configuration requests: Lightening apps, navigation, page layouts, record types, list views, user interface enhancements and application settings
• Ensure consistent configuration aligned with global standards across all business units.

Service Cloud

• Manage case routing, queues, entitlements, Case escalation rules, knowledge article types, global approval workflow designs and all service console configuration
• Support business units in user lifecycle management: profiles, roles, permission sets, and sharing rules
• Hande all standard configuration requests: Lightening apps, navigation, page layouts, record types, list views, user interface enhancements and application settings
• Ensure consistent configuration aligned with global standards across all business units.

Marketing Cloud & Data Cloud

• Act as the platform administrator for Marketing Cloud and Data Cloud environments
• Support 3 business units currently on Marketing Cloud Account Engagement (Pardot), including lead scoring, form management & campaign operations
• Oversee contact builder configuration, and basic journey administration
• Coordinate with the technical team on Data Cloud segment and data stream setup

Agentforce & AI Configuration

• Own the non-technical layer of Agentforce: agent setup, topic configuration, and prompt template authoring
• Work with business stakeholders to define, document, and configure agent use cases without developer dependency
• Maintain prompt libraries and iterate on agent instructions based on business feedback
• Serve as the first line of evaluation for new Agentforce use cases before technical build decisions are made

Reporting, Analytics & Governance

• Build and maintain reports and dashboards across all clouds to meet business unit reporting requirements
• Manage data quality operations including duplicate rules, validation logic, and import/export processes
• Maintain org-wide documentation including metadata inventories, change logs, and configuration records
• Monitor and enforce platform governance standards across all business units

Qualifications

• 5+ years hands-on Salesforce administration in a complex, enterprise or multi-BU environment
• Required Salesforce certifications:
  • Salesforce Certified Administrator (ADM 201)
  • Salesforce Certified Advanced Administrator
• Demonstrated experience managing Sales Cloud at scale on a single org across multiple business units, including role hierarchies, territory management, permission sets, and sharing model design
• Strong command of declarative automation: Flow Builder, approval processes, assignment rules, validation rules, and action plan templates
• Hands-on experience with Service Cloud: case management, queue configuration, Omni-Channel routing, entitlement processes, and knowledge base administration
• Working knowledge of Marketing Cloud Engagement including account setup, data extensions, and Marketing Cloud Connect health monitoring
• Experience administering MCAE (Pardot) across multiple business units including connector management, lead scoring, automation rules, tracker domains, and sync monitoring
• Familiarity with Data Cloud concepts: data streams, data model objects, identity resolution, segmentation, and activation
• Ability to assess any incoming request and determine confidently whether it requires configuration, declarative automation, or escalation to a developer
• Preferred Qualifications:
  • Experience with Agentforce including agent setup, topic and action configuration, and prompt template authoring
  • Hands-on Data Cloud experience: configuring data streams, DMO mappings, identity resolution rules, and building segments
  • Experience supporting global rollouts across multiple business units and managing pos