Splish Splash Head Guard

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Head Guards are responsible for the care and safety all guests and employees in the park. Leads will oversee the day-to-day operation in their assigned area as well as assist with administrative duties.

We are currently looking for a:

 

Splish Splash Head Guard

Roles & Responsibilities:

 

Supervisory Duties:

• Assist with the daily supervision of the Aquatics team and any other assigned departments

• Lead by example, attitude, and as a representation of Splish Splash’s core values

• Act as an approachable mentor and coach to all assigned team members

• Become knowledgeable of performing the essential duties of all aquatics and lifeguarding positions and backfill these positions when needed

• Participate in new-hire orientation and training activities for all assigned employees

• Ensure lifeguard rotations are within the Ellis and Associates standards

• Ensure lifeguards are exceeding the Ellis and Associates standards

• Ensure that all required meal and other breaks are being given in accordance with NY law

• Assist with team scheduling and timekeeping activities

• Pay Rate: $20.50 / hr.

Departmental Duties:

• Delight all guests by quickly and expertly providing courteous assistance to address their questions or concerns.

• Stay alert when assigned to swimming areas to ensure guest safety.

• Oversee daily morning checks for water attractions and waterslide testing

• Oversee daily pool cleanings, tube field testing, and in-service classes for assigned team

• Respond to all radio calls and properly log down time on rides in Dispatch station

• Provide bathroom breaks for all team members, as needed

• Render first-aid (within scope of knowledge) to injured guests or team members

• Handle operation-related guest concerns and assist with lost children

• Escalate major guest concerns to management or maintenance team in a timely manner

• Maintain constant vigilance and proactively identify potential hazards; inform Park leadership and/or maintenance team of any such situations in a timely manner

• Ensure that all Park areas are clean and free of hazards, prior to daily opening

• React in a calm and professional manner during emergency situations

• Assist with crowd control in emergency situations

• Ensure pre-opening and closing check lists are done by Aquatics team members

• Update and ensure proper Zone Coverage and Zone Validations are done for each spot in the park

• All other duties assigned by leadership

Education and Experience:

• No education requirements for this position

• 1+ year of previous lifeguard experience desired

• Must successfully complete the Ellis & Associates Lifeguard Training Program before becoming a lifeguard at Splish Splash. All Lifeguard candidates will be required to obtain the Ellis Lifeguard Certification instructional handbook and pass all certification requirements. (Swim 200 yards doing front crawl or breaststroke; Retrieve 10-lb brick from 11 ft of water; and tread water without hands for 2 minutes)

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:  

• Must be at least 16 years of age to comply with NY Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Must be willing and able to work with a vastly diverse sta