Enterprise Key Account Manager - USA

<div class="content-intro"><p><strong>Fully remote | Complete engagement job</strong></p> <p>Founded in Palo Alto by Dr. Andrew Ng and Israel Niezen, Factored helps U.S. companies build and scale world-class AI, ML, and Data teams, powered by the top 1% of LATAM talent, with a defining purpose:&nbsp;<strong>To empower brilliant humans, unleash their potential, and amplify their impact in the world.</strong></p> <p>At Factored, you’ll be part of a community that values learning, ownership, and authenticity, where your growth is personal and your ideas matter. We’re transparent, curious, and collaborative. We strive for excellence, celebrate diversity, encourage curiosity, and build an environment where you can truly thrive.</p></div><p>We are seeking a talented and experienced <strong>Enterprise</strong> <strong>Key Account Director</strong>&nbsp;to join our team! You'll have the opportunity to take the lead in managing and growing our account. You'll work closely with our valued customers to understand their business needs and objectives and develop strategies to ensure their continued satisfaction. We're looking for a relationship-building superstar passionate about delivering outstanding results and creating long-lasting partnerships. If this sounds like you, we'd love to hear from you!</p> <hr> <p><strong>Functional Responsibilities:</strong></p> <ul> <li>Own and strengthen executive-level relationships with strategic clients, including C-suite stakeholders, ensuring long-term partnership success and high satisfaction across multiple business units.</li> <li>Drive strategic account expansion, including identifying new opportunities within existing clients, developing tailored growth strategies, and leading the proposal and negotiation process to secure additional business.</li> <li>Oversee and monitor client satisfaction through structured check-ins, executive business reviews, and data-driven insights, implementing initiatives to enhance retention, loyalty, and account maturity.</li> <li>Lead and coordinate cross-functional teams to resolve escalations and complex challenges promptly, ensuring high-quality service delivery and minimizing operational impact for clients.</li> <li>Assess clients’ evolving business needs and proactively recommend additional engineers, solutions, or service lines that align with their strategic roadmap.</li> <li>Collaborate with Sales, Operations, and Delivery leadership to design and execute strategic plans that drive account growth, resource allocation, and long-term commercial outcomes.</li> <li>Serve as the primary executive point of contact, ensuring seamless communication and alignment between client leadership and Factored’s internal stakeholders.</li&g