Senior Client Support Analyst - Officer

Who we are looking for

This role involves supporting global clients using the RKS application within State Street end to end platforms (IMS/Alpha). Researching support tickets escalated from the L2 client support team. Ability to quickly diagnose and replicate issues and collaborate with other RKS SME’s and business architecture team to understand the issues from a business and technical functionality standpoint. Participate in escalated issue calls.  Job also requires
 

This is an onsite position, working out of our Quincy, MA Location 4 days per week with 1 remote work at home day each week

What you will be responsible for

As Senior Client Support Analyst you will

• research/diagnose client reported issues
• effectively communicate clear and timely responses for issue tickets and emails
• Understand the process of developing, testing, deploying code changes and data fixes
• Produce documentation needed for weekend activity
• Produce SDLC/Agile Tollgates documents
• Lean new and existing RKS functionality to become RKS SME
• Supporting client conversion activity on scheduled weekends

What we value

These skills will help you succeed in this role

• Problem solving, decision making, multi-tasking, orall and written communication, and organizational.  Works well with others and independently.
   

Education & Preferred Qualifications

• Degree in business or software engineering
• Experience in portfolio management, accounting, operations preferred
• Experience in financial software development environment and exposure to Software Development Life Cycle and Agile development preferred

Additional requirements

may be asked to support cliets after hours or weekends

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Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks