Channels Middleware Platforms - Senior Associate

Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product associate within the Digital Middleware Platforms team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Define and present strategy for features, write epics, user stories, acceptance criteria  to support product development  and participate in all agile events of the product group as a team member 
• Partner with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap
• Work closely with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
• Support feature teams with Minimum Viable Product (MVP) testing, user experience testing, product backlog refinement, research and other duties as assigned
• Support Product Owner and Area Product Owners with developing business cases and/or measuring/improving operational results, as well as driving strategic decision-making
• Identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Demonstrated proficiency in managing digital platforms and projects, with experience in Jira management and backlog refinement to ensure efficient workflow
• Strong written and verbal communication skills, with the ability to effectively engage and collaborate with stakeholders to align on priorities and objectives
• Proven leadership skills with a focus on fostering teamwork and collaboration, driving proactive initiatives and maintaining a positive team environment
• Utilize data analysis to inform and improve business processes, ensuring that decisions are backed by solid data and contribute to strategic goals
• Experience working with globally distributed scrum teams
• In-depth knowledge of Agile process and principles, including use of Agile project management tools (example: Confluence, JIRA, GRIT, etc.)
• Ability to manage backlog and dependency tasks with Auth Product APG’s and external Products

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Understanding of data analytics tools and methodologies, applying them to extract meaningful insights that support business decisions
• Engage in continuous learning to stay updated with the latest data analytics techniques, applying new knowledge to enhance business outcomes and drive innovation

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses