SVP, Client Success

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven Clinic is seeking a transformational SVP of Client Success to architect and lead a world-class customer organization that fuels long-term retention, meaningful expansion, and exceptional client advocacy across employers, health plans, and channel partners. This executive will champion a culture of customer-centricity, transparency, collaboration, and continuous improvement, shaping the strategy, operating model, and performance culture that ensures every Maven client achieves measurable value and business outcomes.

We are redefining care for families; providing digital and in-person health services that empower people across fertility, pregnancy, parenting, and family building. As we scale rapidly, we need a high-impact leader to ensure our clients (health plans, employers, channels, and consumers) realize value, stay engaged, scale adoption, and act as enthusiastic advocates.

Role Overview

As SVP, Client Success you'll be accountable for the entire client value lifecycle, including onboarding, adoption, outcomes realization, renewal, expansion and advocacy across all customers and partners. 

This leader will:.

• Architect Maven’s Client Success strategy, and organization
• Drive world-class NRR through proactive engagement and measurable value delivery.
• Elevate Maven’s channel partner success model to accelerate growth through payer and distribution partners.
• Build  and scale a high-performing client-success organization, ensuring operational excellence, predictability and client-centric execution.
• Represent the client voice at the executive table, ensuring that client outcomes, feedback, and health metrics drive decision-making and continuous improvement.

As the SVP, Client Success at Maven, you will:

• Determine Strategic Leadership & Vision:
• Build and own the client success strategy across enterprise and channel partners aligned with Maven’s growth, profitability, and market differentiation goals. 
• Develop an enterprise-wide customer engagement model grounded in segmentation, health scoring, predictive intelligence, and customer value frameworks.
• Serve as a strategic business partner with Sales, Product, Marketing, Channel/Partnerships, and Services to deliver a seamless experience for Maven clients and partners, translating insights into product/process/market improvements.
• Build client advocacy programs, referenceable customer base, and client advisory forums. Act as the internal champion for client needs, translating them into strategic imperatives.
• Drive Retention Growth & Commercial Outcomes:
• Own renewal, churn mitigation, and NRR targets across employer, payer, and channel segments.
• Build a rigorous value-realization framework that quantifies clinical, financial, and engagement outcomes for clients.
• Partner with Sales and Strategic Accounts leadership to create expansion motions, identify upsell pathways, and drive multi-year gro