Jobs and Careers

Slot Supervisor (Caesars Virginia)

United Statesfull_timeVerifiedPosted 8 Oct 2024

About the role

Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation, and open communication.
Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company.
Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
Ensures that team members clearly understand and are held accountable for their performance expectations.
Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
Demonstrates excellent facilitator skills in resolving conflicts between different points of view.
Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.
Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
Embraces, role models and implements all elements of our customer service program including Family Style Service and Buzz Sessions, and tier prioritized service.
Recommends and implements change to improve overall employee and guest satisfaction.
Establishes and endorses the business objectives, ethics, and values of Caesars Entertainment Inc. in accordance with the Code of Commitment.
Ensures that the highest level of guest service is achieved and maintained daily on assigned shift.
Ensures that all Slot Services & Performance employees adhere to company policies, procedures, and internal controls, as well as the Commonwealth of Virginia Lottery Gaming rules and regulations
Communicates clearly and regularly the department goals and expectations to Slot Services & Performance employees Aligns department to provide differentiated service to Seven Stars and Diamond customers.
Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.
Verifies and ensures payouts of large jackpots are handled accurately and timely.
Compiles and analyzes data on slot service and performance to make strategic recommendations to management to improve department operations and optimize slot machine performance and revenue through replacement of existing product, relocation of an existing products or addition of new product.
Review the mix of revenue share games to identify and implement optimal selection and cost reduction opportunities.
Exports, analyzes, and arranges large amounts of data from the casino operational platforms, creating accurate reports for casino management.
Creates, inputs, updates, and corrects slot machine configuration within the SDS system on daily basis to ensure accuracy.
Attends guest events, builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees.
Investigates reports of variances and takes appropriate action in accordance with company and departmental policies and procedures, as necessary. Ensures regulatory compliance with all policies and procedures and monitors the internal control environment of the department.