Operations Planner

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose: 

Reviewing the qualifications for system work demand, planning and coordinating necessary labor and procuring materials for scheduled work to be completed on-time. Duties will include balancing the priority of internal labor demands between reactive and planned work as well as scheduled capital projects. In addition, this role will coordinate procurement using standard contracts for goods and services needed in the business. The Operations Planner will assist with planning and administrative closure of work activities using CMMS and Procurement Systems (Cityworks and PeopleSoft). This role also requires awareness and coordination with Supply Chain Management on standard company contracts for goods and services. Additionally, this role will act as intermediary between escalated technical operational customer service concerns needing immediate dispatch to Production and T&D employees. Incumbent will determine the best resource for immediate customer assistance based on location, existing workload, and abilities. 

Employees are required to perform all job responsibilities and duties in compliance with all safety, health, environmental, and security laws, rules, policies, programs and training.

Primary Duties/Responsibilities: 

The Operations Planner will review the planned work schedule and reactive needs using key performance indicators (KPIs) as they relate to schedule compliance, staff utilization, effectiveness, overtime, backlog and non-value added time. Additionally, he/she will participate in regular reviews with operational managers, supervisors and project managers to prioritize upcoming work schedules. The Operations Planner will centrally coordinate, initiate, and process requisitions for services, materials, supplies, & equipment in conjunction with local department leads and Corporate Supply Chain Management (SCM) in advance of planned work activities. The Incumbent is required to monitor and communicate KPIs on a weekly basis to departmental and other managers. Additionally, this role will act as intermediary between escalated technical operational customer service concerns needing immediate dispatch to Production and T&D employees. Incumbent will determine the best resource for immediate customer assistance based on location, existing workload, and abilities.

• Planner:
  • Collaborate with department managers and supervisors on work plans with an emphasis on prioritizing needs in both near and long-term schedules.
  • Assess resource needs and job requirements for all near-term scheduled work to be completed effectively and on schedule.
  • Confirm labor requirements, coordinate permitting, and procure goods and services ahead of required work.
  • Successfully initiate, monitor activities in the company work management system (CMMS). 
  • This role will confirm that work records are fully complete to documented standard prior to administrative close out.
  • Coordination of labor and service/material/supply resources will require awareness of active outside provider contracts, as well as supply chain management processes, contract establishment, and renewal.
  • The Operations Planner will report on project schedules, work efforts, and key performance indicators in presentations, written, or tabular formats.
  • Provide exceptional customer service to external and internal customers by ensuring quick resolution of escalated technical and operational customer concerns to appropriate Operations staff.
  • Acts as intermediary between escalated technical operational customer service concerns which require immediate field intervention from TD or Production personnel.
  • Notifies leadership and appropriate stakeholders of unplanned outages, emergency line breaks etc.
  • Provides outage maps in the workforce management system, implements reverse 911 notification system and public view.
  • Maintains operational records of daily calls in the workforce management system.
  • Fields technical calls from the public and explains services provided. Must be able to determine when to seek assistance from a