Intensive Medical Case Specialist - 2024501

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks an Intensive Medical Case Specialist. This position provides case management for immigrant clients who require non-routine care beyond the scope of primary case management services. This position has responsibility for providing intensive case management services to clients with complex medical conditions and psychological conditions. Client service plans will be goal-focused and time-bound, focusing on the client’s ability to become independent from WRDA in meeting needs. The Intensive Medical Case Specialist will work closely with WRDA teams and departments, community organizations, and service providers to promote and facilitate self-sufficiency among enrolled clients.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Services
• Create individual client service plans with specific goals leading to client independence to be achieved within the program period. The caseload at any given time will be approximately 20 individuals. Clients will be enrolled in the program for 6 months and occasionally up to one year.
• Conduct home visits and assess ongoing needs to assist the client in meeting service plan goals
• Provide orientation around various topics, while assessing life skills in particular areas, i.e., financial literacy, parenting, mental health, navigating the health care systems, digital literacy, etc.
• Identify specialist medical providers and coordinate client appointments to ensure that medical needs are met in a timely manner
• Assist clients to navigate health insurance requirements for accessing medical specialist care and educate clients on how to work with health insurance to pay medical bills
• Provide transportation to medical and medical-related appointments, assisting clients to become independent in navigating appointments
• Assist clients to arrange for transportation to follow-up appointments and establishing future transportation plans
• Make appropriate referrals to community agencies for services not provided internally
• Effectively exit clients from intensive service provision at the conclusion of the program period, including referrals to internal departments and/or outside entities

Planning, Reporting, and Coordination
• Coordinate with outside agencies/organizations to meet client needs, advocating and mediating on behalf of clients, as needed
• Coordinate with primary care providers, specialist medical providers, and medical insurance providers to ensure that clients receive appropriate, timely medical care
• Coordinate with other WRDA teams and departments to provide strong collaborative care
• Participate in weekly case planning meetings with direct service staff and program management staff
• Ensure monthly reporting information is submitted in a timely and accurate manner, and all Preferred Communities (PC) program requirements are met.
• Attend PC monthly meetings along with required training or HO annual conferences.

Administrative Responsibilities
• Complete program-required forms within specified time frames, ensuring that forms are accurately recorded and filed
• Maintain accurate records of client files, case notes, new providers, use of interpretation, and reporting records
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events

Knowledge, Skills, & Abilities

• Fluency in Dari, Russian, Arabic, French, Spanish or other relevant language is highly desired