Customer Svc Special Senior (Student Success Customer Service Specialist)

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Working Title:

Customer Svc Special Senior (Student Success Customer Service Specialist)

Institution:

Pine Technical and Community College

Classification Title:

Customer Svcs Specialist Sr

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

Pine City

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$21.90 - $31.21

Job Description

Under limited supervision, this position is primarily responsible for operating Pine Technical and Community College (PTCC) testing activities, providing exemplary student support to prospective and current students, and supporting the Student Success department processes.  This position provides advanced customer service to both internal and external constituents to facilitate college placement, financial aid, assessment of student learning, test proctoring, and other Student Success-related activities.

Minimum Qualifications

• Knowledge of customer service practices and principles sufficient to identify customer needs, meet service quality standards, and evaluate customer satisfaction.

• Excellent oral and written communication skills to communicate complex concepts and guidance to stakeholders.  The ability to fluently speak, read, write, understand, and respond to a variety of spoken and written communications, as well as effectively communicate policies, procedures, and information in a positive, professional, and courteous manner. 

• Skill in data entry sufficient to compile, sort, and verify data accuracy before entering; and the ability to check input and output data for completeness, accuracy, and discrepancies.

• Skill in word processing sufficient to use software, such as Microsoft Word, to type and format letters, memos, reports, and minutes of meetings.

• Detail-oriented, extremely accurate, and able to manage various tasks simultaneously.

Preferred Qualification 

• Experience working with College testing activities (Accuplacer, make-up, and accommodated) and professional testing services

• Advance knowledge of computer applications, i.e., ISRS, e-mail, MS Office, ImageNow, COD, and admissions software.

• Knowledge of College, Minnesota State, Federal, State and local laws, rules, policies and procedures pertaining to student data privacy and admissions.

• Demonstrated knowledge of and share the college’s interest in diverse cultures and populations

• Excellent time management, organization, teamwork, ability to work independently, and ability to troubleshoot.

Other Requirements

In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

A job offer may be contingent upon successfully passing a background check. The background check may consist of the following components:

• Criminal Background Check

• Employment Record Review (current and former State employees only)

• Employment Reference Check

• Conflict of Interest Review

Employment eligibility: The college regrets that it is unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be able to accept work in the U.S. by the day employment begins.

Please Note: Range of Pay: $21.90 - $29.65 per hour; pay within this range dependent on education and work experience and internal equity.

Last date to apply: Monday, December 2, 2024

Employment eligibility: The college regrets that is unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be able to accept work in the U.S. by the day employment begins.

Connect 700 Program: This position is designated in Connect 700 Program for Applicants with Disabilities. More information may be found at: http://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/.

Work Shift (Hours / Days of work)

Daytime hours, Monday - Friday

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