Summary
 

Provide prompt, accurate, thorough and courteous responses to all telephone inquiries. Perform research as needed to resolve inquiries.

Description
 

Logistics:

This position is part-time (20 hours per week) working Monday-Wednesday reporting onsite to 160 Dozier Blvd, Florence, SC, 29501.

What You’ll Do:

• Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries

• Handle situations which may require adaptation of response or extensive research

• Accurately documents inquiries

• Initiate or process adjustments or performs other research as needed to resolve inquiries

• Coordinate with other departments to resolve problems

• Respond to, research and/or assist with priority inquiries and special projects as required by management

• Provide feedback to management regarding customer problems, questions and needs

• Maintain accurate records on complaints and/or other customer comments, and makes recommendations for changes to management

• Follow through on complaints until resolved or reports to management as needed

• Maintain basic knowledge of quality work instructions and company policies

• Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations

• Maintain all departmental productivity, quality, and timeliness standards

To Qualify for This Position, You’ll Need:

• High School Diploma or equivalent

• Answers telephones

• Navigates systems

• Diagnoses problems

• Explains benefits, procedures, etc,

• Informs stakeholders

• Excellent verbal and written communication skills

• Proficient spelling, punctuation, and grammar

• Basic computer operating skills

• Standard office equipment

We Prefer That You Have:

• Associate Degree

• Customer service or call center experience

• Knowledge of word processing, spreadsheet, and database software

What We can Do for You:

We offer our employees great benefits and rewards.  You will be eligible to participate in the benefits the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage

• 401K retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Wellness program and healthy lifestyle premium discount

• Tuition assistance

• Service recognition

• Employee Assistance

• Discounts to movies, theaters, zoos, theme parks and more

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications.  This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications require proof of semester hours, please attach your transcript to your application.

Management will be con