Customer Service Representative for the French market

Job Description:

Job Description

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Dexis is an dental imaging business, currently looking for a Customer Service Representative.

What is your role going to look like?

• As a member of European team you will be supporting primarelly French market.

• Act as a primary point of contact for our distributors.

• Work with or assist cross-functional departments within the company.

• You will cooperate with the sales team of the related market

• Big part of your day will be order management- receiving, monitoring, and processing customer orders in Oracle and SAP.

• You will also handle complaints or any other requests from our clients

• You can expect receiving requests primarelly via email (CRM) and ocassionally via phone

  #LI-SM1

Job Requirements:

What will you bring?

• Native or close to native level of French and fluent level of English language

• Customer centric approach

• Good communication skills (efficient, friendly and positive)

• Curiosity and drive for continuous improvement

• Experience or ability to learn CRM and ERP tools

• Organizational skills and attention to details

What can you look forward to?

• WELL certified offices

  • we’re the only office in CEE with Platinum certification in WELL

  • program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...)

  • initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)

• 25 days of vacation

• 4 paid personal days

• Meal vouchers

• Hybrid work model

• Contribution to wellness and leisure activities - Multisport and Edenred

• Retirement plan contribution and life insurance

• Language courses

• Employee Assistance Program

  • free consultations in mental health, legal and financial areas for you and your family members

• Company discounts

• Attractive work environment in Prague 8 – Libeň

• Free parking in the office

Operating Company:

DEXIS

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.