Director, Tax Filing Shared Services

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Payroll Tax Filing Director

Leadership role responsible for the overall quality day-to-day delivery of payroll tax filing, directly and indirectly, through team managers. This role is a member of senior leadership ensuring excellence in delivery across the entire Payroll Tax Filing organization. Responsible for developing managers at various levels in the areas of people development, management, and payroll tax filing expertise; driving and spearheading transformative initiatives focused on quality delivery and optimizing operational efficiency.

Delivery Key Responsibilities:

• Transformational Leadership: Lead and inspire a team of professionals to embrace change and drive excellence across all aspects of quality management. Foster a culture of innovation, collaboration, and accountability within the organization.

• Service Optimization: Evaluate existing frameworks, systems, and processes to identify areas of improvement and optimization. Implement innovative solutions to enhance product quality, reduce defects, and minimize risks.

• Continuous Improvement: Drive continuous improvement initiatives to streamline processes, increase efficiency, and maximize resource utilization. Implement best practices and benchmarks to measure and monitor quality performance across the organization.

• Cross-functional Collaboration: Collaborate closely with cross-functional teams to ensure alignment and integration of quality initiatives and delivery.

• Performance Metrics and Reporting: using defined key performance indicators (KPIs) and metrics, assess the effectiveness of ongoing operations and training. Ability to generate reports and dashboards to communicate performance and improvement efforts to senior management.

Other Responsibilities include, but are not limited to:

• Lead and manage the team’s daily operations, ensuring timely, accurate, and high-quality execution of payroll tax filing deliverables in alignment with deadlines and priorities

• Serve as a strategic and technical resource, guiding the team in resolving complex issues and providing subject matter expertise to both clients and internal partners

• Act as a primary liaison between clients, internal teams, and payroll to resolve payroll tax filing-related issues and escalations; develop and oversee resolution plans when needed

• Serve as an acting backup to the leadership of your organization (up, down, and across)

• Build strong internal partnerships to drive efficient, creative solutions for client needs and ensure alignment with payroll tax filing best practices and evolving points of view

• Monitor team performance using metrics and reporting; leverage data to identify gaps, improve processes, and enhance service delivery

• Mentor and develop managers and team members, fostering accountability, growth, and high performance; support hiring, onboarding, and training efforts to ensure team fit and readiness

• Manage relationships with payroll tax filing suppliers to ensure timely and accurate execution

• Coordinate and maintain standard operating procedures (SOPs), ensuring documentation, training, and communication are up-to-date and effectively delivered

• Support leadership (up, down, and across) as a backup and participate in strategic initiatives, special projects, or cross-functional collaboration as needed

Core Competencies:

• Be Accountable: Take personal responsibility for your work and actively seek opportunities to build new skills. Collaborate with others, share knowledge, and contribute to both individual and team success. Maintain a positive attitude