Client Success Specialist

ConvergePoint (www.convergepoint.com) is looking for a Client Success Specialist to work on customer implementations.

We are a fast-growing software company helping a large variety of mid-size and large organizations including Fortune 500 companies across all industries with their regulatory compliance on Microsoft SharePoint and Office 365.

This is a position that will provide the candidate with a lot of opportunities to learn and grow with software support and implementation.

Working at ConvergePoint

https://www.youtube.com/playlist?list=PLKypdyhURBDpdhTRFWptiO3e23xcaJPwv

What you will be responsible for:

• Help customers with onboarding of the software
• Provide in-depth online guidance to customers on the use of the software (training will be provided)
• Assist customers with the use of software, troubleshooting and finding solutions to unforeseen issues
• Manage and update tickets submitted by customers
• Create and manage software knowledge base content for customers to use including user guides, how-to articles, and demo videos

Desired Skills:

• A Bachelor's Degree is required. A degree in Management Information Systems, Business Administration, Communication or related field is preferred.
• Must have a minimum of 1 year of technical/software support or B2B customer support experience.
• Exceptional customer service skills
• Excellent phone, verbal, and written communication skills
• Willingness to learn the ConvergePoint software; training will be provided
• Any experience with Zendesk or a help desk ticketing system is a big plus
• Must be authorized to work in the United States -- We cannot sponsor at this time
• Must be local to Houston

Benefits we offer:

• Competitive base salary based on experience
• Healthcare Benefits including Medical, Vision & Dental
• Paid Holidays and Vacation Days
• 401 (k) with excellent corporate matching
• Fun and casual work environment
• No travel required

Converge Point is a growing software company headquartered in Katy, TX. We are the leading provider of compliance software solutions on Office 365 Microsoft SharePoint. Converge Point currently serves a large number of customers (Fortune 500, Enterprise, and mid-size organizations) in the US, Canada, UK, Australia/New Zealand, and South Africa.

Converge Point was listed as one of the fastest-growing private companies in the United States by Inc. magazine.

You can find more information about the company at www.convergepoint.com.