Search and Account Safety Evaluation Labeling QT EMEA - Trust and Safety - Arabic

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the team
The Search and Account Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and account domains, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.

Responsibilities
- Develop and implement quality control processes to ensure adherence to established guidelines and standards.
- Monitor the quality of content review for complex and high-quality content and ensure credible quality result output.
- Identify opportunities for process improvement that will enhance the review of complex content.
- Provide feedback to team members about quality performance outcomes, analysis, and interpretation of data.
- Develop and implement training for team members to enhance the quality of their work output.
- Work closely with cross-functional teams to establish quality improvement goals, targets and priorities.
- Create and execute projects aimed at enhancing the priority and quality of content review.
- Communicate outlined expectations and provide regular progress updates to stakeholders and senior management.
- Participate in other ad-hoc projects as assigned by the team lead.

Qualifications

Minimum Qualifications:
- Bachelor's degree in a related field.
- Fluent Arabic is required as the role requires communication with Arabic markets and in-depth understanding of SAR market regional culture. Fluent English is also required as it the working language.
- Proven experience in quality control and continuous improvement in high-quality and complex content review.
- Excellent communication and interpersonal skills.
- Experience in developing and implementing training programs.
- Experience working with content review tools and processes.
- Proficient in Microsoft Office Suite and other relevant software.

Preferred Qualifications
- Ability to work in a fast-paced and constantly evolving environment.
- Excellent content analytical skills and attention to detail.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To a