Manager, Account Management

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

At Instacart we grow the pie which enables others to succeed whether it's our co-workers, customers,  shoppers, retailers or advertising partners. We strive for long term solutions where everyone wins and that extends beyond the thousands of households we serve daily to the leading and emerging consumer packaged goods (CPG) companies that want to shape how consumers perceive, shop, and stay loyal to their brands. 

Instacart’s Brand Partnerships team is focused on serving these advertisers through our native advertising platform. We are seeking a Senior Manager to oversee a team that supports the largest advertisers within the Fortune 500 brands. As the leader, you will create the strategy to drive advertiser value while exceeding internal goals. You will help our advertisers measure results, optimize, and grow their business through your account management team. 

You are an ideal candidate if you are a self-starter that enjoys working in a fast-paced environment; and you have a proactive approach and can confidently influence cross-functional teams to drive advertiser objectives. If that’s you, we’ll be thrilled to hear from you! 

ABOUT THE JOB

• Understands the long term vision of the ads business and as Instacart grows internationally, set the vision and go to market strategy for Account Management globally
• Coach and develop effective people managers that can lead a team of advertising Account Managers
• Deliver account support against the right advertisers by building coverage plans
• Establish team goals and drive team to achieve these goals while sharing frequent updates on performance 
• Maintain high advertiser retention by identifying root causes for attrition, developing new sales motions, testing, learning, and scaling
• Bring structure to problems that are not clearly defined and lack strategic direction
• Help scale Instacart’s advertiser support model through automation and process design. Measure the impact of such changes and chart the course for further investment
• Partner with Sales Managers and Account Executives to deliver on quarterly gross advertising revenue goals by coaching and developing a team of Account Managers
• Instill Challenger selling approaches and techniques within the team either through direct experience or external partnerships
• Identify opportunities for deeper partnership with advertisers across the Instacart ecosystem by collaborating with cross-functional teams and influence decisions to drive key outcomes with peer groups in Catalog, Retail, Product Marketing, Insights, and Media Analytics

ABOUT YOU

• Ten years experience in account management for an adtech, publisher, or media company. Preferred experience from eCommerce, digital advertising, or multi-sided marketplaces. 
• 7+ years people management experience; 3+ years managing managers
• Successful track record of recruiting top talent and building high performing teams
• Experience working in teams tasked with providing digital advertising tools to customers
• Experience scaling Account Management strategy through crafting process design, automation (in partnership with analyst community), and outsourcing as appropriate
• Experience managing a revenue driving Account Management team and will motivate, inspire, and mentor members to excel
• Has led large, multi-geography teams of dozens that drive revenue retention and expansion
• Experience scaling and growing processes and operations across new geographies a plus
• Comfortable with