HC/I2R Customer Technical Support Associate

A cég leírása

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: We grow together, we enjoy our work, and we inspire each other. Welcome to Bosch.

Az állás leírása

Your tasks:

► Home Comfort department related, technical tasks of the HVAC (heating, ventillation, AirConditioning) industry

► Take hotline calls from professionals (e.g. installers, service partners) and end-customers with technical questions
► Support the 1st level support by being onsite in case of complex technical issues (e.g. commissioning, maintenance, repair) for HU
► Support the 1st level support in case of complex technical issues for HU and GR via phone or email
► Maintain all relevant information in the corresponding systems like eAcademy, CRM, SAP, TIS to ensure that the customer issue is documented properly.
► Maintenance of the eAcademy (editing, shaping of the structure of the overall content, creation of electronic education, updating of notices according to target groups, translation, updating of the calendar, taking care of the content...)
► Support translation of technical documentation in local language
► Deliver deep technical knowledge and expertise and help to solve the customers´ problems via phone or email.
► Secure relevant spare part information from ETK towards service partner in HU & GR
► Execute acceptance, scheduling, assignment and follow up of customer orders for after sales services for HU and GR
► Handling complaints
► Support overall back-office services, administration and/ or assistance in defined area within after sales: communication and information
► Support the production of digital training/content in close collaboration with trainers and other stakeholders
► Presentation of the easyscan, MobTIS, TIS, SSK tool to service technicians
► Consult the customers in technical matters as a pre-sales activity and promote our service extendeed warranty contracts
► Additional tasks defined by the employer.

Képzettség

► HVAC related technical background 
► High level of communicational skills
► Negotiation-level English language skills

További információk

Get to know our #LikeABosch benefits.

We would like to help you GROW, so we offer you:

• Financial security & recognition: We review and increase your competitive base salary annually, offer performance-, loyalty-, and referral bonus.

• Trainings and professional development: We believe in a Life-Long Learning approach, so you can take advantage of several technical and soft skill trainings and language courses.

• Career development: We have a wide range of programs to choose from, even if its leadership, expert or project development you are aiming for. We also offer mentoring and coaching opportunities, we have PhD program and we offer international assignment possibilities.

We would like you to ENJOY the benefits of balancing your life and your work, so we pay attention to:

• Your work life-balance: You can work from our activity based offices designed for creativity and efficiency or from home while enjoying flexible working hours. We offer childcare possibilities and sabbatical option.

• Your health and well-being: We provide free professional consultants for any personal, legal, financial or health related issues. You can benefit from our developing onsite medical center and organized regular health checkups.

• We also offer you several perks and benefits: You can use your annual cafeteria allowance flexibly for family support (e.g. tax-free kindergarten and nursery allowances), health care, mobility (car sharing services) and recreation. You can enjoy our onsite canteen, we support when you work from home and if you live far, we cover your commute costs. We also appreciate your loyalty with jubilee gift and extra jubilee holiday.

You could join an INSPIRING community worth to belong:

• We are true to our values: We are committed to sustainability, we value that everyone is different and that diversity makes us truly successful. We also take social responsibility seriously and regularly organize ch