Home Appliance Field Advisor - Los Angeles Metro Area

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

The Opportunity:

The Home Appliance Field Advisors support field technicians to improve their capabilities to provide the best quality of service to customers. Primary duties are to support Direct Mobile Service Technicians (DMSTs) in Home Appliance repair including technicians from other service networks.

Responsibilities: 

Provide in person ride along observation and training to LG DMST

• Provide tips and training to improve DMST KPIs (NPS, Productivity, RTAT, etc.)
• Observe and provide guidance to vehicle management
• Address any organizational issues
• Improve DMST troubleshooting skills using test equipment and other devices
• Train DMST to improve time / route / tool managements
• Provide guidance to mobile devices and Apps
• Improve prescreening skills

Provide weekly reports on current activities

• Observations during ride along
• Make recommendations for improvements
• Provide clear documentation including photos

Virtual Meetings

• Review Performance documents on a weekly basis
• Weekly meetings with selected DMSTs
• Provide case review on a 1:1 basis
• Regular meeting with Area Service Manager and Field Service management

Case Studies

• Visit case studies from selected DMSTs
• Provide reports with detailed documentation to management
• Provide feedback to DMST and Management
• Best Practice Development

Product Evaluation

• Evaluate and review new products and create documents for training
• Evaluate Returned products, finding root causes and providing reports to each department
• Support Inbound Quality Control on a weekly basis in Product warehouses
• Visit case studies from selected DMSTs
• Provide reports with detailed documentation to management
• Provide feedback to DMST and Management
• Best Practice Development

Qualifications / Education / Experience:

• Minimum of associate’s degree, or technical training in appliance or technical related field.
• High level of PC knowledge such as MS Office, & possess excellent communication skills both written and oral.
• Minimum of 10 years working experience in consumer electronics and/or appliance fields.

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Recruiting Range$87,000—$99,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.  
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:  

• Eligible for the relevant benefit programs offered through our partner a