Comcast CX Communications Intern (West Division)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview  

Discover opportunities designed to set your career in motion! The Comcast internship program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.  

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast’s top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units. 

Organization & Team Overview 

The West Division Customer Experience (CX) team ensures our business processes, tools and teams drive exceptional customer and employee experiences. We prioritize, deploy, adopt, and measure the overall use of customer-facing tools, quality programs, and platforms contributing to the customer experience.  

 

The CX team is comprised of dedicated professionals that work in three key areas: building and sustaining our customer experience culture, customer experience design and strategy, and CX communications. We love bringing our skills and experience to make a difference for our customers and employees! 

 

Role Description 

In this role, you’ll be working to support internal communications that tell the story of how we’re working to deliver a best-in-class customer experience and help teammates in all roles connect their work to an improved experience for our customers.  

 

What are some interesting problems the student will work on?  

This position will support the CX organization by contributing to employee communications in multiple formats: leader email communications, company intranet and internal social media platforms. You will gain experience developing communications plans for West Division’s CX initiatives and supporting Division events such as quarterly NPS Days. 

Where can this student make an impact?  

You’ll be working with a dedicated team from across the West Division with opportunities to have a real impact on our customer experience. We are looking for a self-starter who will be able to learn about the business quickly and contribute ideas about how we can innovate to help everyone at Comcast understand how their role impacts our customers and, in turn, our bottom line. 

Job Responsibilities 

Responsibilities include but are not limited to:  

• Drafting comm