IT Server Engineer

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary

• The Server Engineer is responsible for maintaining the reliability, scalability, and security of corporate end user computing and Shack systems, which include point-of-sale (POS), digital ordering, and kitchen management/display platforms. Key duties encompass efficient image management, server and desktop configuration, staging and testing third-party solutions, as well as automating equipment deployment at Shack locations and corporate offices. The engineer leverages Autopilot and Intune to manage endpoints, streamline device provisioning, and implement security policies. A thorough understanding of restaurant operations and technologies allows the engineer to effectively resolve technical issues and support continuous system improvement initiatives. This role requires collaboration across various departments to optimize the endpoint device life cycle throughout the organization.

Job Responsibilities and Duties

• Develop, test, and maintain images for critical systems including POS servers, desktops, tablets, etc.

• Own and continuously improve desktop provisioning automation, ensuring the best experience for our corporate and restaurant end users for both new and replacement desktops and laptops.

• Coordinate with 3rd parties to stage and configure equipment pre-deployment

• Manage, maintain, patch, and coordinate deployments to enterprise Windows, Mac, Teams rooms, and iOS systems leveraging JAMF, Meraki MDM, Teams administration, and Intune.

• Acts as escalation point for Shake Shack IT Support Team, troubleshooting and resolving advanced endpoint technical problems.

• Accountable for meeting KPIs and SLAs, assisting management and the team by developing automations and enhancements to improve end user experience, patching levels, and system uptime.

Related Experience

• Demonstrated experience supporting brick and mortar location and corporate end user computing in a 250+ location enterprise

• Experience coordinating activities with 3rd party vendors supporting engineering, staging, site installations, and testing, etc.

• Experience collaborating with various business units including Finance, Project Management, Security, and Network teams.

Knowledge, Skills, Abilities

• Proven image management experience

• Hands-on experience with POS and store technology

• Experience with Intune and JAMF MDM

• Strong understanding of MDM concepts and processes

• Practiced with Microsoft Graph and PowerShell scripting

• Understanding of Azure governance and M365 licensing

Education

• Bachelor's Degree in Information Technology, Computer Science, Business, or Related Field

Physical Requirements

• Precise hand/eye coordination

• Basic keyboarding or other repetitive motions

• Operation of heavy equipment or operation of vehicles

• Lifting/pushing objects weighing over 10 lbs.

• Climbing and working in awkward and cramped positions

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $103,050.00 - $135,300.