Sr. Manager, Trade Strategy and Contract Management

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

The Senior Manager, Trade Strategy and Contract Management is a critical member of the Trade Strategy team, which is tasked with leveraging CVS Health’s size and scale to create differentiated, one-of-a-kind solutions for pharmaceutical manufacturers that reduce the costs of goods and make pharmaceuticals more accessible for CVS customers, clients, members, and patients across the CVS Health enterprise. This strategic role supports the Director of Trade Strategy, Executive Director of Trade Strategy, VP of Trade Strategy and Operations, and the EVP of Pharmaceutical Contracting and Purchasing in the strategic management of technology products including contracting, to drive value for manufacturer negotiations and other enterprise interactions.
 

The Senior Manager will lead the development, enhancement, and implementation of new contract management solutions that will integrate with the Trade Customer Relationship Management (CRM) system. They will accomplish this by leveraging internal and external sources, including vendors, and collaborating with leaders across Trade. In addition to supporting contract management products, they will develop expertise on manufacturer contracting by readily responding to priority out-of-cycle requests for manufacturer information. They will be responsible for providing strategic intelligence related to manufacturer contracts and value. They will also be utilizing CRM systems like Salesforce, Teams, MS Office and other tools. They will have knowledge of negotiation or contracting processes between large B2B enterprises. Lastly and most importantly, the Senior Manager will be owning deliverables for executive leadership which will require keen attention to detail and strategic thinking – think PowerPoint presentations for VPs and above.
 

Primary Job Duties & Responsibilities:

1. Strategic partnership: Collaborate cross-functionally and across Trade and downstream stakeholders to ensure project success
2. Product management and change management: Leverage various product management techniques (Waterfall, Agile, SCRUM, etc.) for managing product development and end-to-end implementation. This includes but is not restricted to managing user stories, process flows, feature prioritization, etc.
3. Customer Relationship Management (CRM) and Contract Lifecycle Management (CLM) Product management: Act as product owner and point of contact for leveraging a CLM system for all parties involved. This includes managing software development lifecycles, having owned: development team strategy, process flow creation, requirements gathering, user story creation and refinement, and product testing.
4. Respond to out-of-cycle requests: Respond to ad hoc leadership requests about contracting and manufacturer intelligence. Support Trade business unit with all needed manufacturer expertise
5. Analyze manufacturer information (e.g., contract value, reports, etc.) by leveraging analytic techniques and extract key insights to inform Manufacturer specific strategy

6. Executive presentations: Consolidate intel in the form of high-quality presentations or memos with careful attention to detail

7. Collaborating with contract operations and negotiators related to contract operations
 

Required Qualifications :

• 7 - 10 Years of experience with Product management and implementation related to contract management or customer relationship management systems

• 5+ years of experience with change management related to technology solutions

• 2+ years of experience in Pharmaceutical or Consulting or related industry which may include but not restricted to negotiations, contracting, contract management, product management, etc.

• Demonstrated strategic mindset and an ability to convert information to strategy, despite ambiguity

• Demonstrated customer orientation and an ability to bring together cross-functional partners to respond to customer needs
• Demonstrated success communicating complex issues and relaying information in an effective manner to senior leadership
• Demonstrated success utilizing written and verbal communications skills to product presentations on