Manager, Client Support

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.     

POSITION SUMMARY 

The Manager, Client Support is responsible for leading and managing the daily operations of the Client Support team, including direct oversight of Client Support Specialists/Representatives. This role is accountable for team-level performance across inventory reconciliation, prebill work queue resolution, and documentation workflows, ensuring all functions operate within established KPI standards. The Manager drives process improvement, manages escalations from the team, and coordinates with Client Delivery leadership to maintain operational alignment on client-impacting items. This role plays a key part in workforce planning, performance management, and developing the leadership capabilities of Supervisors within the team. The Manager does not have direct client interaction; all client communication is facilitated through the Client Delivery team. 

JOB RESPONSIBILITIES:

• Lead and manage Client Support Specialists/Representatives setting clear expectations for performance, accountability, and professional development 

• Own team-level performance across inventory reconciliation, prebill work queue resolution, and documentation workflows, ensuring all functions operate within established KPI standards 

• Monitor and analyze team performance metrics, identify trends and gaps, and implement corrective action plans to drive continuous improvement 

• Manage escalations from the team related to non-routine reconciliation issues, workflow barriers, complex account situations, and personnel matters 

• Identify and escalate recurrent process gaps that contribute to claims appearing on reconciliations to the Director, Client Support, supporting upstream resolution by Revenue Services 

• Identify and report systemic client system issues and workflow barriers to the Director, Client Support for resolution or cross-functional escalation 

• Coordinate with Client Delivery leadership to maintain operational alignment on client-impacting items, ensuring the Client Support team’s work product supports downstream delivery needs 

• Ensure accurate and consistent E360 documentation standards are maintained across the team through Supervisor oversight and periodic audits 

• Drive process improvement initiatives within the Client Support team, refining workflows, updating standard operating procedures (SOPs), and implementing best practices 

• Ensure client support processes are documented appropriately and that all relevant parties are trained and informed of process updates