Production Support Coordinator - Boston, MA

Company Description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programs for individuals and businesses.

Job Description

This role is based in our 24 School St, Boston, MA 02108, USA office.

As our Production Support Coordinator, you'll play a crucial role in bringing our world-class events to life. Here's how you'll make an impact:

Pre-Event Magic (40%)

• Set up engaging agendas on our CORE websites
• Collaborate with production and marketing teams to ensure website perfection
• Manage our all-important Master Data Sheet (MDS)
• Coordinate with AV teams for seamless event execution

During the Event Excitement (30%)

• Keep websites up-to-date with real-time changes
• Manage slide updates for larger events
• Travel to events and assist with on-site tasks
• Monitor digital programs and provide training

Speaker Whisperer (20%)

• Develop and maintain our speaker database
• Coordinate speaker tech tests and manage their presentations
• Create welcoming intro emails for speakers
• Review slides for quality and compliance

Post-Event Wrap-up (10%)

• Ensure timely video uploads to our platforms
• Close out all speaker-related deliverables

What's In It for You?

• Opportunity to build a career in event management
• Work with a diverse team of professionals
• Gain hands-on experience in the Life Sciences industry
• Travel opportunities to assist at events

Qualifications

• Excellent communication skills, creative, customer-focused, works well to deadlines and within a team structure
• Strong proficiency with MS Office products (Word, Excel, PowerPoint)
• Strong stakeholder and project management skills 
• Excellent attention to detail and the ability to build relationships with our speakers.
• Responds effectively and delivers excellent customer service consistently.  Looks for opportunities to improve customer experience and maintains high quality in all interactions with customers.
• Highly organized, and the ability to manage time effectively
• A drive to improve current processes and develop creative solutions
• IT literate, proficient in Microsoft Office, Word, Excel, PowerPoint.  Will be trained on our internal website and App platforms
• Liaise cross functionally on the conference credit program and ensure attendees receive the necessary information and company stays current with providing credit associations
• Works closely with other groups in company to assist in production related projects and processes as needed
• Prior experience in a support/administration role working in a fast-paced, high volume environment.
• Experience working in a client-based environment with excellent verbal and written communication skills.

Additional Information

The pay for this role is 45-50k per year based on experience

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
 

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the cha