MS Sr Desktop Support Analyst

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

The primary purpose of Sr Desktop Support Analyst role is to provide desk support to client users across Daviess Hospital in Washington, Indiana. The Sr Desktop Support Analyst will have the opportunity to train/mentor new service desk analysts, work on project based activities and reporting function.

• Acts as escalation point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
• Provides Tier 2 technical support when handling calls, in order to provide time-of-call resolution to simple and complex calls.
• Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
• Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
• Assist in the maintainence of the Desktop knowledge Base.

Academic and Professional Qualifications:

• BA or BS degree preferred or other relevant combination of training and experience.

Experience:

• 3-6 years experience in providing service desk support preferred
• Healthcare Information Technology preferred
• Excellent client facing skills with the ability to thrive in a highly critical, fast paced environment
• Ability to train others, handle escalated tickets and lead service desk analysts
• Proactive on potential customer issues and IT environment health

Travel Requirements:

•  May require local travel
•  May require other travel for business needs

Working Arrangements:

• Will be required to work off hour shifts or be assigned to an on-call rotation.

• 24/7 Support

• Work is performed in a standard office environment with minimal exposure to health or safety hazards

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

 

 

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