Sr. Software Engineer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Senior Software Engineer IVA/Chabot Developer

Location: Kansas City MO/ Hybrid

Getting to know us:
SS&C / Calastone is the largest global funds network, connecting the world’s leading financial organisations.

Our mission is to reduce complexity, risk, and costs, enabling the industry to deliver greater value to investors. Over 4,500 clients in 56 countries and territories benefit from SS&C/Calastone’s services, processing over 250 billion of investment value each month. Calastone is headquartered in London and has offices in Luxembourg, Hong Kong, Taipei, Singapore, New York and Sydney.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans

• Your Future: 401k Matching Program, Professional Development Reimbursement

• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave

• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees 

• Training: Hands-On, Team-Customized, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Design and develop conversational AI solutions using enterprise platforms (Soundhound Amelia, Boost.ai, Cognigy, Dialogflow, or similar)

• Build and maintain integrations between IVA platforms and backend systems using RESTful APIs and microservices

• Collaborate with business stakeholders to gather requirements and translate them into technical specifications

• Implement NLU training strategies, intent management, and dialog flow optimization

• Write clean, maintainable code following object-oriented programming principles

• Participate in code reviews and maintain version control using Git/GitHub

• Track and manage work items using Atlassian Jira and Agile methodologies

• Troubleshoot production issues and optimize IVA performance

• Document technical designs, integration patterns, and deployment procedures

• Stay current with emerging trends in conversational AI and automation technologies

What you will Bring:

•   - Conversational AI Experience: Hands-on development experience with at least one enterprise conversational AI platform:

•     - Soundhound Amelia

•     - Boost.ai

•     - Cognigy

•     - Google Dialogflow

•     - Or equivalent IVA/chatbot platforms

•   - Software Engineering Fundamentals:

•     - Version control with Git/GitHub (branching strategies, pull requests, merge workflows)

•     - Project management with Atlassian Jira (story tracking, sprint planning)

•     - Microservice architecture design and implementation

•     - Object-oriented programming (OOP) principles and design patterns

•   - Strong problem-solving and analytical skills

•   - Excellent communication skills for technical and non-technical audiences

•   - Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent experience)

•   Preferred Qualifications

•   - Python development experience (scripting, API development, data processing)

•   - Java development experience (enterprise applications, Spring framework)

  - Experience with cloud platforms (AWS, Azure, GCP)
  - Knowledge of CI/CD pipelines and DevOps practices
  - Experience with contact center platforms (NICE CXone, Genesys, Avaya, etc.)
  - Understanding of NLP/NLU concepts and machine learning fundamentals
  - Experience with API testing tools (Postman, SoapUI)
  - Familiarity with containerization (Docker, Kubernetes)

  Technical Environment

•   - Languages: Python, Java, JavaScript/Node.js
•