Front Office Manager

Live! by Loews – St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally handcrafted Loews experiences for both group and leisure guests. Live! by Loews – St. Louis features 216 guestrooms, 17,000 square feet of meeting and event space with spectacular views and multiple food & beverage outlets, including an outdoor lounge and a Bourbon Bar.

We are seeking an Front Office Manager to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels.  The Front Office Manager will ensure the guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest.  Overall responsibilities include room type management, training, team relations, communication, cash handling, day to day supervision in partnership with the front office leadership.

Qualifications

• Minimum two to three years Front office or guest services management with at least one year supervisory experience
• Knowledge of hotel operations 
• Excellent and demonstrated communication skills:  written and verbal
• Outstanding and proven guest service skills
• Organizational skills
• Ability to work weekends, evenings, holidays as necessary, required
• Experience with hotel property management systems.  Opera preferred.
• A Bachelors degree in hospitality management and/or business is preferred but not required