Supv-TCL ACH Transition (Full-Time Hybrid, North Carolina Based)

The TCL ACH Transition Supervisor provides oversight to a team of Transition Coordinators who assist high risk and often acute members transitioning from institutional settings and ensures compliance with all DHHS required transition functions as listed in the In Reach/Transition/Diversion Manual.  This position is also responsible for staff development and training, monitoring productivity, and ensuring clinically responsible community transitions based on best practices and integrated case planning.

This is a Full-time Hybrid position. The employee is required to come into the office closest to their location one time a week and be willing to travel within the communities Alliance serves as needed. The selected candidate must reside in North Carolina.

Responsibilities & Duties

Supervise TCL Transition Team  and Guide Clinical/Community Transitions

• Complete case reviews of high risk/acuity cases in routine supervision meetings including interdepartmental problem solving, as well as organizational subject-matter experts (SME) where member specific requests for service authorization or case escalation reviews are anticipated
• Provide oversight of  ACH Transition Coordinators in their role supporting members in transitioning from Adult Care Homes into community living with full wraparound and integrated services and supports  
• Address local barriers to successfully and safely transition members
• Provide supervision to staff by observation and monitoring of documentation and work activities; Conducting documentation reviews including monitoring member episode and program reports in JIVA (Electronic Health Record)
• Problem solving with Provider Network Department as well as organization subject-matter experts (SME) where member specific requests for service authorization or case escalation reviews are active or anticipated
• Monitor timely completion and accuracy of required documentation and data entry in internal and state required platforms
• Work with Human Resources, TCL and CHWB leadership to maintain and retain a highly qualified and well-trained workforce  
• Ensure staff are well trained in and comply with all organization and Dept of Justice Settlement Agreement requirements and department policies, procedures, business processes and workflows. Make recommendations of any process and quality improvements
• Actively establish and promote a positive, diverse, and inclusive working environment that builds trust  
• Ensure all staff are treated with respect and dignity
• Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
• Work to resolve conflicts and disputes, ensuring that all participants are given a voice
• Set goals for performance and deadlines in line with organization goals and vision
• Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
• Cultivate and encourage efforts to expand cross-team collaboration and partnership

Provide Exceptional Customer Service 

• Develop strong working relationships with providers and internal/external stakeholders by scheduling ongoing opportunities to share feedback and collaborate
• Exercise conflict resolution skills to appropriately resolve issues with providers and internal/external stakeholders
• Develop strong working relationships among the department and provide customer services with providers and stakeholders internal/external by scheduling ongoing opportunities to share feedback and collaborate

Quality/Data/Analytics

• Utilize data systems to monitor process improvement and resource utilization. Formulate, implement, and evaluate strategies for specialized staff education as it relates to member care, transition  management and plans of care 
• Ensure accuracy and timeliness of all state required data measures related to TCL and specifically the functions of transition coordinators
• Knowledgeable of HEDIS measurements and population health within a complete care model.  Utilize evidence-based practice to ensure quality outcomes for members

Minimum Requirements

Education & Experience

Required:

Bachelor’s degree from an accredited college or university in a Human Services field and five (5) years of post-degree experience with the population served.

Or 

Master’s degree from an accredited college or university and three (3) years of post-degree experience with the population served. 

Preferred:

Supervisory experience preferred. 

Knowledge, Skills, & Abilities-

• Knowledge and understanding of