Patient Access Representative (Full Time)

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Patient Access Representative is responsible for completing the registration process for patients seen at St. Luke's.. The PAS representative is to project the image of the facility as a customer-oriented organization. He/she will assist all customers by providing accurate information/directions and handle requests in accordance with hospital policy. This includes the collection and accurate data entry of all patient information into the correct Epic application, focusing on insurance verification, transcribing orders and point of service cash collections. Communicates effectively in interactions with all customers (internal and external).

JOB DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

1. Greets and directs patients and visitors for the entire facility to provide friendly

and courteous services at all times.

2. Dispense information and answers questions regarding the facility and its

services.

3. Communicate effectively with all departments to meet customer needs.

4. Answer the telephone in a timely manner with a friendly, sincere welcome and

assists and/or direct the caller to the appropriate person or department.

5. Access the Patient Management System and Precision, accurately enters

information necessary to begin registration process.

6. Accurately completes the registration process for any procedure/admission as

outlined by the department’s policy and procedure manual.

7. Accurately record in hospital computer system clean and concise notes to

track patient account activity and to communicate finances with hospital

patient care staff.

8. Responsible for contacting the Primary Care Physician and/or the Financial

Representative to obtain required insurance referrals and pre-certs when

necessary.

9. Maintain knowledge of current insurance regulations and policies.

Responsible for contacting insurance companies to verify benefits when

applicable.

10. Verifies all insurance/self pay through online eligibility. When online eligibility

is not available for the insurance, responsible for contacting insurance

companies to verify benefits via phone or insurance website.

11. Responsible for identifying, collecting, and recording self pay, or co pay

and/or deductibles when applicable prior to or at time of registration. Online

posting of credit card payments.

12. Responsible for accurate order entry for Lab or Radiology.

13. Maintain a working knowledge of policies and procedures pertaining to

registration.

14. Demonstrate efficiency and familiarity with hospital systems including

Pathways, Lab, PHS scheduler, Star, Patient Management System,

Precision, Patient Tracking Board, Navinet, PIM, Web Pay and Microsoft

Word.

15. Obtain physician’s Medical License #, NPI#, and UPIN# via appropriate

websites and complete appropriate form for processing.

16. Provide other hospital departments and physician offices with information or

materials related to Bethlehem Registration processes.

17. Provide St. Luke’s Hospital with data and documents necessary to produce a

patient bill by conducting in-person or telephone interviews with patient or

facilities to gather demographic, financial, guarantor, referring and primary

care physician data, to establish or verify an existing medical record number,

and entering the information into the hospital computer system

18. Provide other hospital departments and physician offices with information or

materials related to Bethlehem Registration processes.

19. Promptly resolve minor issues and inform manager, other department

manager or nursing supervisor of any significant patient and visitor complaints

20. Remain calm and alert, especially during emergency situations and heavy

patient/visitor volume.

21. Accept and track floral/package deliveries for patients and staff.

22. Assist with lost and found items, ensuring they get to the Security

Department.

23. Maintains confidentiality of all materials handled within the Network/ Entity as

well as the proper release of information.

24. Comply with Network and departmental policies regarding issues of

employee, patient and environmental safety and fo