Senior Product manager

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. 

About the Role:   

As a Senior Product Manager, you will have the opportunity to shape and drive the product roadmap for the account Portal for Gen’s consumer security brands including Norton and Avast. The role involves identifying new features and optimizing existing features to maximize customer satisfaction and positive impact on business. 

Our ideal candidate will be customer-oriented, naturally curious, and have demonstrated success working with agile development teams, including design. In addition, they should understand the consumer technology space, subscription business environment, and ability to independently work with data. 

Key in this role is the ability to cooperate with diverse set of stakeholders and strong communication and negotiation skills. 

The role will be located in Czechia - remote from home or work from the office in Prague.  

What you will do in this role:  

• Create, gather, and curate product requirements to support customer and commercial targets 

• Ensure proper planning and prioritization in the product roadmap in alignment with the wider product team 

• Advocate for, build, and launch experiences in our portal in collaboration with partners from across business: commercial, design, technology, legal and customer support 

• Participate actively in standard agile ceremonies. Prepare and complete necessary user stories, requirements, metrics, and acceptance criteria for the development team, clarifying open questions to accelerate delivery 

• Develop a deep understanding of and empathy with the community of our target users and identify opportunities for enhancement, participate in regular customer research and usability testing 

• Ensure effective and timely delivery through prioritization and estimation - escalate risks 

• Leverage A/B testing, experimentation, and User Experience Research to deliver data-driven results. Evaluate consumer and commercial impact of implementations toward reaching targets in cooperation with the BI team. 

 What You’ll Need to be Successful in this Role: 

•  4 or more years of product management experience in digital services, software development, e-commerce, or related area 

• Proven record of delivery of products, projects, initiatives, or tickets