Business Operations Director

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose 

The Business Operations Director is a key leadership role that interfaces with senior leaders, internal business partners, and subject matter experts to support day-to-day operations and implement key strategies and initiatives.     This role is critical to operationalize information about the processes, measurement systems, technical requirements, financials, talent, and controls involved in the management of the business.  Responsibilities may range from support of the finance management, special projects, resource planning, ensuring alignment, cross functional insight, accurate reporting, and presentation of Early Warning’s business strategies. 

Essential Functions  

• Strategic Planning and Thought Leadership: Serve as trusted resource and escalation point for Executive Leader. Lead extensive stakeholder management and day-to-day collaboration in strategic initiatives. Produce associated materials that are structured and communicated in high-quality outputs, both in written and oral form. 

• Project Leadership: Lead all aspects of strategic team initiatives driving role clarity and clear accountabilities, in partnership with stakeholders. This includes business development, recommendations, and execution. Articulates success factors and identifies critical team goals and objectives. 

• Business Routine Leadership: Serve as the main point of contact for managing business routines, operations, and strategic project implementations.  Manage regular cadence of meetings and keep Sr. Leadership informed of key deliverables.  Author highly effective and professionally written communications and presentations. 

• Project Management: Direct and govern the projects/programs within the business unit portfolio. Ensure projects and initiatives prioritization, monitors project scope, timeline, budget, quality and ensures processes are being followed. Motivate and drive accountability for a cross-functional team to meet commitments.   

• Reporting and Metrics: Leverage metrics and key performance indicators to understand performance and overall effectiveness. Identify improvement opportunities, develop recommendations, and implement change. 

• Team Operations: Coordinate and manage team meetings and documentation. Assist in managing the P&L and provide monthly support on the P&L and forecasting process. 

• Risk: Work closely with the business function to support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data. 

Minimum Qualifications 

• Education and experience typically obtained through completion of a bachelor's degree in business, Project Management and/or Computer Science or related field. 

• Minimum 10 years’ experience in a business operations function or related experience. 

• Proven ability to drive complex programs and projects through their life cycle, ensuring solutions are sound and aligned to business goals. 

• Advanced skills in Microsoft PowerPoint and Excel. 

• Possess excellent analytical and problem-solving abilities, with the ability to deal effectively with ambiguity and constant change. 

• Experience with leading organizational change management efforts. 

• Excellent written, verbal, and presentation communication skills with the ability to tailor to varying audiences. 

• Proactive in identifying and driving process improvements and documenting efficiency gains within the organization. 

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment. 

• Highly engaged, self-starter with the ability to balance achieving results and fostering collaboration. 

• Demonstrated experience in planning and orchestrating assignments to completion. 

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