Customer Service Representative 2
Boise State UniversityAbout the role
Must have a People-First mindset during patient/client interactions while obtaining demographic and medical insurance information. Document the purpose of appointments in the electronic medical records system during the scheduling process. Must be flexible and adaptive to a busy clinic environment.
This position will be scheduled to work four, ten-hour shifts per week.
Health Services supports the educational mission of Boise State University by providing convenient, accessible and high-quality health care to the campus community. We strive to provide a wide range of comprehensive and integrated services to students, faculty, and staff on campus.
Level Scope:Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet the needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
Essential Functions:- Create a positive, welcome and inviting experience for our patients.
- Adhere to scheduling rules to set appointments with appropriate provider based on symptoms and chief complaints presented by customer.
- Input accurate registration information into our Electronic Practice Management (EPM) system.
- Send internal communications in our Electronic Medical Record (EMR) system to our clinical and billing teams.
- Ensure the appropriate consent forms are on file to comply with HIPAA regulations and support clinic billing practices.
- Use a multi-line phone system to answer calls.
- Send or respond to emails in a clear and professional manner while complying with HIPAA regulations.
- Collect, maintain, and use Protected Health Information (PHI) in a HIPAA compliant manner.
- Invoice customer chargers, and collect funds for services (co-payments, co-insurance, medications, etc.).
- Invoice service charges and perform end of day activities for the daily deposit.
- Perform other duties as assigned.
- Pleasant and positive demeanor with a commitment to exceptional customer service.
- Ability to communicate in a verbal and non-verbal manner that is friendly and welcoming.
- Professional communication skills in all platforms: phone, email, or in-person.
- Possess strong attention to detail and recall to accommodate changes to workflow, processes or technology.
- Strong ability to multitask and manage multiple priorities simultaneously.
- Knowledge of medical terminology, HIPAA privacy and security regulations, and health insurance billing practices.
Some knowledge of: interviewing methods.
Experience: interpreting, explaining, and applying regulations, laws or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.
Preferred Qualifications:
- Minimum 1-2 years of experience in a health care setting.
- Associates degree or higher OR an equivalent combination of appropriate training and experience.
- One or more years of experience in a customer service setting with previous experience with a billing and/or scheduling system in a healthcare environment.
- 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
- Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
- 11.96% University contribution to your PERSI retirement fund (Classified employees)
- Excellent medical, dental and other
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s