Staff Escalations Engineer (HYBRID)

Work Flexibility: Hybrid

It's Time to Join Stryker!

At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading medical technology products.  You will also have growth opportunities as we have a culture that supports your personal and professional development.

Need another reason to apply? Check out these 8 reasons to join Stryker’s engineering team: https://www.strykercareersblog.com/post/8-reasons-to-join-strykers-engineering-team.

What You Will Do

• Lead efforts to resolve customer service outages in an expedited manner and minimize the disruptions experienced by the clinical staff

• Record relevant data regarding a production issue, provide problem summary to non-subject matter experts

• Analyze problems and implement code changes or scripts to provide temporary mitigation to minimize disruption if a permanent fix is not immediately available

• Collaborate with the Quality Assurance department to communicate production related problems and coordinate the associated validation prior to customer deployment; incorporating new tests into the standard validation workflows

• Investigate and solve customer infrastructure problems (e.g. wired/wireless network, virtualization resources, authentication/security, etc.) that may be indirectly causing production problems, conduct functional and performance characterization to extract evidence of root cause

• Identify database underperformance issues and implement changes to resolve, make data changes to rectify incorrect input information

• Work with the Engage development teams to improve quality and support of production issues

• Tackle engineering tasks that may not be assigned to other engineering teams due to resource issues, including product development, integration testing, performance profiling, etc.

What You Need

Required Qualifications

• Bachelor’s degree in computer science or related field, plus 4+ years of development experience.

• Demonstrated ability to review existing code base and refactor, if necessary, exposure to Java, Ruby and other OOP.

• Proficiency with Linux (Red Hat or derivative distro), exposure to system administration, shell scripting, network configurations, server virtualization and cloud deployments.

• Experience with networking protocols including the ability to analyze network traffic and reverse engineer protocols.

• Knowledge of databases, (Microsoft SQL Server preferred), experience reviewing logs, pinpointing performance issues and manipulating data in the CLI.

• Familiarity with SCM, code review processes, Agile/Kanban development methodologies.

• Familiarity with Jenkins or similar build and test automation tools.

Preferred Qualifications

• Proven track record of understanding customer needs and delivering solutions, patient and flexible in meeting customer requirements.

• Excellent analytical, verbal, and written communication skills.

• Deep technical analysis and troubleshooting skills.

• Results driven, hands on approach to product support in a collaborative environment with a customer driven focus.

• Resourceful and able to solve complex problems through adapting technology and a thorough understanding of product architecture.

• Proactive in the face of ambiguous or conflicting data, driven to continue problem investigation to tease out root cause.

• Independent self-starter; able to complete projects on time with minimal guidance.

• Leverage Kubernetes expertise to support escalated customer issues, ensuring high availability and reliability of containerized applications.

$100,500 - $215,300 salary plus bonus eligible + benefits. Actu