Temporary Front Desk Staff- Golden West

Under general supervision, the Front Desk staff plays a key role in providing exceptional service and support at Boulder Housing Partners – Golden West Community, located at 1055 Adams Circle. This position is essential to fostering a welcoming, safe, and well-organized environment for residents, visitors, and staff. 

The staff member will serve as the first point of contact at the front desk, ensuring a professional and courteous experience for all. Responsibilities include greeting residents and visitors, taking payments, entering work orders, answering phones, managing incoming messages, coordinating appointments, collecting and scanning them to the appropriate staff member. The staff member will also monitor safety and security, and report issues promptly to the appropriate personnel. 

HIRING RANGE:   

$19-$21/hour DOQ 

COMPETENCIES: 

Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles. 

Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers. 

Dealing with Ambiguity – Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty. 

Self-Knowledge – Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits. 

Drive for Results - Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results.  

Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner. 

Customer Service – Provides exemplary customer service to applicants, residents, community partners, and co-workers.  

Communication Skills - Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation.  Able to navigate conflict and have difficult conversations with staff, peers, and residents.  Understands and practices the principles of active and effective listening.  Strives to constantly improve communication skills. High level of attention to detail and accuracy. 

Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful. 

ESSENTIAL JOB FUNCTIONS: 

1. Serve as the first point of contact by answering phones, managing daily appointments, and assisting residents with basic needs. 
2. Post tenant notices, respond to inquiries, and direct visitors/applicants to appropriate staff or departments. Help customers navigate available housing options. 
3. Maintain a professional and courteous relationship with residents and visitors, fostering a welcoming environment. 
4. Collaborate with other Boulder Housing Partners (BHP) staff to ensure a safe and supportive environment for all residents. 
5. Consistently enforce BHP policies and procedures, ensuring compliance and fairness. 
6. Complete all required shift tasks and document pertinent information using verbal and written communication. 
7. Enter data into systems such as Yardi, Survey Monkey, Excel, File Vision, Outlook, and Word as needed. 
8. Assist with informing resident about activities as shard by Resident Services (RS). 
9. Perform property management tasks, including collecting renewal paperwork, entering data into Yardi, and supporting leasing efforts as requested. 
10. Take proper safety precautions, anticipate potential hazards, and act proactively to prevent accidents. Ensure the safety of self, others, and equipment. 
11. Work collaboratively with the BHP team to address systemic issues, share feedback, and implement solutions to improve processes. 
12. Maintain a high level of professionalism, integrity, and customer service, addressing questions and concerns with empathy and respect. 
13. Participate in professional development and adhere to workplace policies, including attendance and attire standards. 
14. Actively support and uphold BHP’s mi