Claims Associate II, Medical Only

Zurich is currently seeking an Entry Level Claims Associate II to join our Workers Compensation Claims. This is a great opportunity to start a career in claims by learning how to interpret, investigate and evaluate policies and coverage issues, as well as claims handling and best practices.  

 

At this level, you will manage a workers’ compensation claims caseload that consists of low exposure and medical complexity.  You will own your assigned claims from end to end, resolving claims according to best practices.  As part of Zurich North America’s commitment to service excellence, you will build partnerships with customers and brokers, and may be aligned to specific accounts.

 

Job Responsibilities:

 

• Capture and update claims data/information in compliance with best practices for low complexity, low exposure Workers Compensation claims. 

• Confirm policy existence by identifying coverage on low complexity claims.

• Establish timely reserves within authority limit by estimating value of claims.

• Ensure customer service by proactively communicating information, responding to inquiries and following customer protocols.

 

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.  The candidate selected for this opportunity should be able to report into the following North American Claims office: 

 

• Schaumburg, IL

 

Basic Qualifications:  

 

• Bachelors Degree and no prior years of experience required in the Customer Service area.

            OR

• High School Diploma or Equivalent and no prior years of experience in the Customer Service area.

            OR

• Zurich Certified Insurance Apprentice including an Associate Degree and no prior years of experience in the Customer Service area.

            OR

• For Intermediate Apprenticeship Positions Only: Associate Degree in Business Administration of rising Junior with two years of coursework in Business Administration and no prior years of experience in the Customer Service area. Contingent on admittance into University of Arizona Global Campus Bachelor of Business Administration program

            AND

• Microsoft Office experience

• Leadership experience

 

Preferred:

 

• Geographic flexibility

• Insurance industry, medical terminology, or medical billing knowledge 

• Analytical skills

• Prioritization and multi-tasking skills

• Strong verbal and written communication skills

• Experience working in a team environment and collaborating across work groups 

• Strong customer service skills

• Strong communication skills

• Adapt to a changing environment

 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033. 
 

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

 

A future with Zurich. What can go right when you apply at Zurich?

 

Now is the time to move forward and make a difference. At Zurich, we want you to sha