System Engineer Senior

Department:

11828 Enterprise Support Services - Corporate Security Technology

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Shifts may vary based on need

Pay Range

$47.50 - $71.25

It's More Than a Job, It's a Calling!

Position: Systems Engineer Senior

Location: Carolinas Medical Center; Charlotte, NC.

Full Time; Shifts may vary

Major Responsibilities  

• Leads, plans, designs and implements complex technology solutions, with minimal supervision.  Leads and facilitates new solution reviews, POC, and guiding the involved parties to evaluate the solution to determine if this is a good fit for the organization. 

• Leads discussions with our business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative with no supervision and guidance but with leadership for oversight 

• Creates tasks, work estimates, and resource requirements on those tasks. Monitors tasks and resources and initiates corrective actions. Communicates with staff and clients to keep them informed about activity status and potential problem areas and provides recommendations to management. 

• Configures, installs and supports virtualization solutions for the organization. Develop solutions in a physically distributed environment throughout all phases of its lifecycle to define, implement and support proof of concept, design, configuration, automation, testing, migration phases, triage incidents to resolution and mentoring of other team members 

• Configures, installs and supports complex and ancillary device integration solutions. Develops and initiates comprehensive understanding of technology stack components from desktop to wide area network, to proactively troubleshoot integration conflicts and isolate issues for resolution. Analyzes business requirements and creates technical recommendations 

• Evaluates new and existing software and hardware products. Develops plan, recommends solutions and provides for maintenance, testing, documentation and training for the operating systems and hardware 

• Provides expert direction for fastest resolution of issues. Understands appropriate escalation paths available within Vendor processes 

• Assists with and supports administration procedures. Ensures capacity monitoring processes are followed and initiates corrective activities. Monitors and tunes diagnostic imaging and other systems implemented in the region to achieve optimum performance levels. Assists in capacity monitoring and planning process design and review. Recommends improvements to current technical architecture 

• Maintains within established levels, the technical performance of systems supporting the enterprise, which includes hospitals, medical office buildings, physician practices, administrative and financial offices, and all support facilities 

• Acts as a technical escalation point with vendors and staff to coordinate application software and hardware changes. Prioritizes problems and issues as needed. Works collaboratively with vendors at technical and management level to resolve problems and manage escalation 

Education Experience

• Bachelor's Degree (or equivalent knowledge) in Information Technology or related field 

Certification / License 

• N/A 

Work Experience 

• Typically requires 5 years of experience in progressively responsible information systems roles with technical engineering, platform design, and project management experience in a health care setting 

Knowledge / Skills / Abilities 

• Excellent communication skills, both verbal and written. Excellent research, analysis, and design skills 
• Advanced knowledge of hardware and software as used in the clinical and/or business setting 
• Advanced knowledge and troubleshooting skills for Exchange/Active Directory/Microsoft 365, M365 Collaboration apps, M365 desktop apps, Microsoft Edge. Videoconferencing equipment and solutions for small and large rooms, plus classrooms. Operating systems, vendor-specific environments, and other system software. Systems administration and the inter-relationships between application code and server operating systems and desktop operating systems.