Onboarding Manager (Customer Success)

🌱 About us

Greenly was founded in 2019 by Alexis, Matthieu and Arnaud with one mission: make carbon management as essential as financial management.

Today, we are a global leader in carbon accounting, proudly B-Corp certified and part of the French Tech 120. Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts. 💚

More than 3,500 companies in 20+ countries use Greenly to manage their climate strategy: from carbon assessments and life-cycle analyses to SBTi trajectories and compliance with CSRD and CBAM.

We are now a team of 200+ people from 40+ nationalities, based in Paris, London, Barcelona, and New York. 🌎

To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and one billion tons of CO2 under management.

🌱 Our Values

• Ambition for climate: Minimize GHG emissions, maximize climate impact
• Deliver with agility: Work in small increments: fail fast, learn fast, win fast
• Own your opportunities: Achieve outstanding results by showing initiative and accountability
• Feedback paves the way: Succeed as a team by helping others progress

Curious to know more ? Check out our Culture Book, blog , and youtube channel 🎥

🌱  About the team 

You’ll join Greenly’s Onboarding Team, a highly collaborative, caring group that works closely with Sales, Product, Climate Experts, and Support. 🤝

We are the eyes and ears of the company: the first team to guide customers on the platform, the first to collect feedback, and the first to spot opportunities that improve both product and processes.

New joiners receive a complete onboarding (product, climate, workflows). We shadow, co-host calls, and progressively build autonomy. 💚

🌱 About the role 

We’re looking for an Onboarding Manager to guide new customers through Greenly’s platform and ensure they reach value quickly, smoothly, and confidently.

Your mission:
Help customers understand, set up, and adopt Greenly — while delivering an outstanding experience that maximizes Customer Satisfaction (CSAT), product adoption, and time-to-value.

🕐 Typical week:

• Strong Focus on Customer Guidance and Delivery : The majority of the week is spent in live calls, guiding new customers through the critical steps of platform setup, data collection, and analysis of their initial results. This also includes dedicated time for email and chat follow-ups, ticket resolution, and outstanding customer support.
• Internal Contribution and Efficiency : The remaining time is allocated to contributing to Greenly's growth by acting as the "eyes and ears of the company." This involves providing structured feedback to the Product team for platform improvements and participating in internal discussions to enhance and document our onboarding processes. 🛠️

In your first months, you will:

• Quickly become autonomous in managing your own customer pipeline
• Deliver fast time-to-value: ensuring customers understand the platform’s core benefits early
  
• Share high-quality feedback with Product and Delivery to improve workflows
• Contribute to a caring, collaborative culture: exchanging scripts, tips, and lessons learned with peers 🤝

You will drive:

• Smooth, structured customer onboarding experiences
• Clear explanations of climate, ESG, and platform features — in simple, accessible words
• High CSAT, strong product usage, and trusted internal insights
• Better processes for the team (documentation, reusable scripts, playbooks)

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