Regional Safety Service Patrol Manager

Company Description

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At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Position Summary:

The Regional SSP Manager leads the strategic, administrative, and operational oversight of the Safety Service Patrol program. This role bridges the gap between regional and executive program leadership, ensuring consistency, procedural integrity, and operational excellence. The SSP Manager plays a lead role leading a team and in managing documentation, internal processes, compliance, and personnel development.

Primary Responsibilities:

• Lead administrative oversight of personnel records, incident documentation, training compliance, shift reports, vehicle/equipment tracking, and inventory audits.
• Ensure timely and accurate completion of SSP documentation, reports, logs, and other administrative deliverables.
• Lead cross-shift coordination to standardize operations and communication protocols across the region.
• Monitor adherence to policies and procedures and provide guidance to supervisors on documentation and compliance requirements.
• Perform operational planning, budgeting, and resource allocation activities.
• Oversee personnel matters, including performance plans, coaching, and progressive discipline documentation.
• Mentor SSP Supervisors and Leads on supervisory responsibilities, administrative expectations, and professional development.
• Support recruitment, onboarding, and shift scheduling efforts in collaboration with the Regional Operations Manager.
• Coordinate field operations with Traffic Operations Center (TOC) during major incidents, planned events, and emergency activations.
• Represent the SSP program during inter-agency meetings, preparedness exercises, and external stakeholder engagements.

Qualifications

Minimum Requirements:

• Bachelor’s degree or 6 years of relevant transportation operations or public safety experience; or demonstrated equivalency of education and experience.
• 4 years of supervisory experience in a 24/7 operational environment with strong administrative responsibilities.
• Demonstrated excellence in recordkeeping, process management, and personnel coordination.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications:

• Prior SSP Supervisor, Field Operations Manager, or equivalent public safety/transportation leadership experience.
• Familiarity with incident management protocols, emergency response coordination, and radio communications.
• FEMA ICS-400 certification.
• Strong organizational and time management skills with the ability to balance field response support and administrative duties.
• Experience working with public sector clients or in contract compliance environments.
• Familiarity or ability to learn new technologies and interfaces.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.

Relocation is not available for this position.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employ