Senior Manager, Merchandising Operations

JOB SUMMARY

The Senior Manager, Merchandising is responsible for supporting the day-to-day operations of Marriott Bonvoy Boutiques retail business, helping to deliver an online retail experience that builds brand recognition and affinity for Marriott’s brands and managing the operational needs of integrating with partner vendors. This person will focus on key operational functions such as our Salesforce Commerce Cloud backend management and product data, integrating vendors and supporting customer logistics and needs. They will be responsible for ensuring our platform product listings are kept current across all channels inclusive of the website(s) and email.  Additional initiative support may include coordinating and assisting with site updates, marketing activations, other platform deployments, vendor outreach and inventory management.

CANDIDATE PROFILE

Education and Experience

Required

• 4-year degree from an accredited university and 5+ years of relevant professional experience in merchandising operations.
• Experience managing an ecommerce platform required, Salesforce Commerce Cloud experience preferred.
• Excellent project management skills, including a demonstrated ability to coordinate across multi-functional project teams to drive concrete results and actions on complex projects.
• Experience managing operations in an agile technical environment, including collaborating with engineers, testing and problem solving.

Preferred

• Experience with various ecommerce platforms such as Shopify, Magento, Squarespace, NetSuite.
• Experience with web data and content tools such as Excel, Adobe Creative Suite or Canva preferred.
• Experience with interfacing with vendors or customers to solve challenges.
• Retail operations experience, with specific preference to the home, gift or luxury industries.
• Operational mindset with demonstrable experience defining processes, improving efficiencies and managing critical details on projects.

    
CORE WORK ACTIVITIES

• Supports merchandising strategy by executing on a variety of operational needs including hands-on data and content management.
• Works with existing suppliers to deliver customer satisfaction from the shopping experience to delivery.
• Coordinates with Marriott technical teams, brand, procurement, and retail channel teams on product deployment and distribution.
• Monitors and reports on key performance indicators to track the effectiveness of merchandising initiatives. 
• Creates and manages complex project plans to track progress on planned initiatives. 
• Oversees operations feature requests and updates on our platforms.  
• Manages critical merchandising operations initiatives as needed.
• Develops and sustains relationships with relevant stakeholders across the enterprise.

The salary range for this position is $108,300 to $154,200 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.