Sales Consultant

ABOUT SLICK ROCK TANNING & SPA

We are Slick Rock Tanning & Spa, we provide state-of-the-art sun, spray & spa services and we are growing by the day. We are dedicated to helping our clients radiate confidence through affordable, state-of-the-art wellness services. Our mission extends to supporting our team members in achieving their personal, professional, and financial goals. Our core values – transparent, inspirational, aligned, accountable, results-orientated, and disciplined – are the backbone of our business and guide our hiring process.

POSITION SUMMARY

We are looking for a service-oriented and client-focused Sales Consultant to join our growing team.  As a Sales Consultant, the key outcomes you will be responsible for are: delivering exceptional customer service to ensure remarkable client experiences and promote client loyalty, contributing to salon revenue targets by consistently achieving individual sales expectations & upholding our 100% Cleanliness Guarantee. Individuals who excel in this role have superb interpersonal skills, love to be of service to others, thrive in a fast-paced environment, possess a competitive-spirit, prioritize personal growth, and are committed to maintaining a positive and solution-oriented mindset! 

OBJECTIVES

• Provide outstanding customer service, going above and beyond for each client.
• Drive client retention and loyalty by listening to and learning about clients, addressing them by first name, and making them feel welcomed and valued in every visit.
• Create Wellness Plans for clients by matching them with the appropriate autopay plan and products.
• Meet daily Key Performance Indicators (KPIs) such as Per Client Average, Member Conversion Percentage, and salon sales targets.
• Promote salon services, upcoming events, and retail products to hit targets.
• Maintain salon cleanliness to our 100% Cleanliness Guarantee standards.
• Be a contributing member of the sales team in revenue, culture, and brand image.
• Enforce and follow all state and federal regulations around sunbed use and UV exposure.
• Uphold and adhere to Slick Rock Tanning & Spa’s core values.
• Perform other responsibilities as assigned.

COMPETENCIES

• Demonstrates a willingness to learn and understand salon services, clients, procedures, and policies.
• Strong desire to excel in a sales driven environment.
• Possesses excellent communication skills including active listening.
• Demonstrates a service-oriented mindset and the ability remain calm when resolving client grievances.
• Ability to consistently be at work, meetings, and appointments on time and ensure work responsibilities are covered if/when absent.
• Ability to consistently deliver high energy and positivity.
• Demonstrates proficient computer skills and a deep understanding of MS Office Suite, Windows, Google Suite, or similar software programs.
• Ability to prioritize and plan work activities and use time efficiently.
• Ability to inspire the trust of others and work with integrity to uphold organizational values.
• Demonstrates persistence and ability to overcomes obstacles.
• Exhibits sound and accurate judgment and supports and explains reasoning for decisions.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required
• 2+ years of experience in customer service required
• 1+ year of sales experience preferred

PHYSICAL REQUIREMENTS

• Prolonged periods standing, walking, bending, or kneeling
• Ability to lift up to 30 lbs at a time

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Slick Rock Tanning & Spa recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels