COMPUTER SYSTEMS BUSINESS ANALYST (SAP) - 73006382

Requisition No: 865252 

Agency: Department of Revenue

Working Title: COMPUTER SYSTEMS BUSINESS ANALYST (SAP) - 73006382

 Pay Plan: Career Service

Position Number: 73006382 

Salary:  $47,667.96 - $65,859.12 / annually 

Posting Closing Date: 11/26/2025 

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Florida Department of Revenue

Child Support Program

Computer Systems Business Analyst (SAP) (Operations Review Specialist)

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs as a business analyst in ESSP Customer Relations Management and is an excellent fit for self-motivated critical thinkers. If you enjoy working on teams with computer systems and problem solving, this may be the position for you. Your duties would include:

• Coordinating with business processes, technical team members, contract team members and outside agencies
• Analyzing existing and new business requirements to determine gaps and provide solutions.
• Developing system software testing strategies, scenarios, scripts, and results matrices.
• Performing problem/defect analysis and testing of system functionality.
• Preparing reports, presentations, issues, and options papers and gathering supporting documentation.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue. 
• Two years of experience communicating and working with team members on multiple organizational levels and across Programs including technical staff and developers, business process owners, decision makers, and internal and external partners using a variety of methods (report writing, public speaking, presentations).
• Two years of experience in the role of team lead providing guidance, instruction, direction, and leadership for the purpose of achieving key objectives. Responsibilities include quality control, efficiency evaluations, problem resolution, and providing constructive feedback.
• Two years of experience researching, analyzing, and evaluating complex issues or data to create documents and reports offering alternative recommendations, solving problems, and identifying process improvements.
• Two years of experience using data analysis tools, including, but not limited to Tableau, Google Analytics, Google Sheets or Microsoft Excel.

PREFERENCES: 

• Experience working with Systems, Applications and Products (SAP) Customer Relationship Management (CRM) component.
• Preference may be given for experience providing quality customer service.

SPECIAL NOTES:

• This position is not telework eligible.
• An Alternative Screening Criteria will be used.

SALARY: $47,667.96 - $65,859.12 / annually

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Amneris Cocco-Duncan, (850) 717-7703,