Customer Service Representative-Temporary Honey Springs Battlefield

Job Posting Title

Customer Service Representative-Temporary Honey Springs Battlefield

Agency

350 HISTORICAL SOCIETY

Supervisory Organization

Historical Society–Museums & Sites Region 2

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Part time

Job Type

Temporary

Compensation

$11.68 an hour

Job Description

Part-Time Customer Service Representative
Location: Honey Springs Battlefield
Hours: 15-19 hours per week (primarily Fridays and Saturdays)

Position Summary:
A Customer Service Representative (CSR) serves as the first point of contact for visitors at Honey Springs Battlefield. This position plays a vital role in creating a welcoming and informative experience for the public. The ideal candidate is approachable, professional, and adaptable, with strong communication skills and a commitment to excellent guest service.

Key Responsibilities:

• Greet guests warmly, answer questions, and assist with their needs during their visit.
• Answer and direct phone calls; process information requests accurately.
• Receive and direct visitors, including school tours, ensuring proper check-in and wayfinding.
• Handle daily financial transactions, including collecting admission and sales fees, processing payments (cash and credit), and reconciling totals.
• Stock and maintain the gift shop and assist visitors with purchases.
• Help maintain a clean and organized museum and reception area.
• Represent the museum with a high level of professionalism in all guest interactions.
• Work both independently and as part of a team in a flexible, fast-paced environment.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Previous customer service or retail experience preferred.
• Basic computer skills.
• Ability to work varied shifts, including weekends, and occasional holidays or evenings.
• Must be 18 years of age or older.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.