VP, Relationship Management

Alternate Locations: Work from Home; US All Regions

 

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 76079

 

The Role at a Glance

As the VP, Head of Relationship & Account Management, for the Mid/Large Market Plan Sponsor Experience team, you will lead a critical organization responsible for driving revenue and delivering a differentiated client experience. We are looking for a leader who will continue to elevate, challenge, and transform how we engage clients and drive growth, as you will own the strategy, performance, and evolution of a team that sits at the center of client success and business growth. 

What you'll be doing

• Lead an integrated Relationship Management + Account Management model that delivers a seamless, high-quality client experience
• Own the end-to-end client experience, integrating strategic relationship management with disciplined account management execution across Mid/Large segment
• Drive client satisfaction, retention and profitable growth through proactive engagement and execution of service model
• Identify and implement process improvements that enhance efficiency, scalability, and service quality
• Recruit, develop, and retain top talent across the organization; create a culture of accountability, collaboration, and continuous improvement
• Lead and develop Relationship Management organization to deliver high-impact client engagement, anticipating needs, addressing complex challenges, and consistently identifying opportunities to deepen partnerships and expand solutions
• Drive team performance by ensuring Account Management organization executes with consistency, responsiveness, and quality across daily service, issue resolution, and client deliverables

What we’re looking for

Must-haves:
·    12+ years of experience in relationship management that aligns with the responsibilities of the role
·    5+ years of management, strategy, and influencing senior management/critical stakeholders experience
·    4 year/Bachelors degree or equivalent work experience (4 years of experience in lieu of Bachelors)
·    Strong working knowledge of retirement plan administration
·    Demonstrated ability to successfully hire, retain, develop and coach staff via a culture of real-time performance feedback, with ability to build both technical and leadership skills 
·    Demonstrated strong relationship management skills with internal clients (e.g. senior/executive management, peers and colleagues); proven ability to develop creative and collaborative approaches
·    FINRA S6, S63, life and health licenses required within 90 days, preferred upon hire  
·    Ability to travel 30%

 

Nice-to-haves:  
·    Working knowledge of Group Benefits

Application Deadline

Applications for this position will be accepted through June 5th, 2026, subject to earlier closure due to applicant volume 

#LI-Remote

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

 

The pay range for this position is $161,000 - $292,800 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work ex