Director of Strategy & Operations - HR Technology ( Chief of Staff )

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

We are looking for a Director of Strategic Operations to join our HR Technology team at CVS Health. This person will partner closely with the VP of HR Technology and play a pivotal role in shaping the strategic direction and operational excellence of our HR Technology organization.  This individual will be responsible for driving the development of HR Technology roadmaps, facilitating stakeholder engagement, and overseeing key HR Technology operational processes. The ideal candidate will have a proven track record in analytics, process improvement and strategic planning.  This role is a high-level individual contributor role with runway to evolve into a managerial role as the organization evolves.

Position Responsibilities

• Strategic Planning: 
  • Partner and build HR Technology roadmaps aligned with organization’s overall strategic objectives. 
  • Conduct in-depth market analysis to identity emerging trends and opportunities. 
  • Collaborate with key stakeholders to develop strategic and operational plans, including budgeting and resource allocation.
• Stakeholder Engagement:
  • Organize and facilitate monthly stakeholder meetings, quarterly business reviews, and annual planning processes.
  • Build strong relationships with key stakeholders across the Tech and HR organizations to ensure support and alignment.
  • Effectively communicate complex concepts and strategies to a diverse audience.
• Data-driven decision making:
  • Leverage data analytics to inform strategic decision-making and identify areas of improvement.
  • Develop departmental key performance indicators and track progress against organizational goals.
  • Provide data-driven insights to support business case development and investment decisions. 
• Process Improvement and Operations:
  • Identify opportunities to streamline and optimize HR Technology processes.
  • Implement best practices and tools to enhance efficiency and effectiveness.
  • Lead special projects across the HR Technology organization, support executive level presentations, innovation partnerships and colleague engagement events.

Required skills

• Critical reasoning – your primary responsibilities require you to operate at the intersection of strategy, operations, and finance.
• Portfolio management – you will have exposure across multiple different priorities and will be responsible for keeping the team’s portfolio of activities organized.
• Detail oriented  – we are a complex and data-backed organization. The details matter to us and our stakeholders.
• Effective communication – the role requires succinct and thoughtful written and verbal communication across the organization.

Required Qualifications:

• 5+ years' experience at a top-tier management consulting firm
• 3+ years' experience with PowerPoint, Excel, and other productivity software
• 3+ years' experience building executive level deliverables (e.g., story-lining a presentation)
• 2+ years' experience with financial / fiscal management including budgeting & ROI calculations
• 2+ years' experience working thru ambiguity, influence and drive buy-in for strategic direction with leadership

Preferred Qualifications:

• 2+ years experience leading a team and driving project deliverables
• Ability to handle and prioritize multiple priorities
• Experience in HR systems and processes, technology, and analytics

Education:

• Bachelor's degree required, preferably in a quantitative field or business administration
• MBA is highly desirab