Sr. Director, Safety Assurance & Operational Readiness (ORV)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Title: Sr. Director, Safety Assurance & Operational Readiness (ORV)
 

Role Mission

The Senior Director will lead the design, preparation, and execution of the Operational Readiness Verification (ORV) framework at TaskUs AV. You will ensure that our support team meets an "Airworthiness" equivalent. You are the final authority on whether the technology, the remote assistance process, and the local operations team are prepared to manage the risks of a complex urban environment.

Key Responsibilities

1. Design & Architect the ORV Framework

• Safety Gate Design: Define the rigorous criteria (The "ORV Checklist") that our teams must pass before launch deployment.

• Aviation Cross-Pollination: Adapt airline Line Operational Safety Audit (LOSA) and Safety Management Systems (SMS) to the world of machine learning and computer vision from a transportation perspective.

• Verification Logic: Develop the "Testing-to-Truth" pipeline-ensuring that simulated safety wins are verified by real-world edge-case performance before actual ORVs are conducted with our client.

2. Preparation & Execution (The "Flight Readiness" Phase)

• Pre-Launch Audits: Lead cross-functional reviews to ensure all "Open Safety Items" are closed or mitigated to an ALARP (As Low As Reasonably Practicable) level.

• Operational Exercises: Design "Red Team" scenarios and simulated emergency response drills to test the team’s resilience to "black swan" events.

• Documentation: Own the formal Safety Case and ORV evidence dossiers required for internal governance and external client.

3. Continuous Safety Oversight (The SMS Loop)

• Occurrence Reporting: Support our client’s non-punitive reporting system for remote monitors and field operators.

• Verification of Mitigations: When a "disengagement" or "near-miss" occurs, lead the root cause analysis and verify that the resulting code fix or operational change actually solved the problem across all lines of business.

• Lead safety compliance, certifications, de-certifications, re-certifications reporting, requirements, and execution.

• Build safety business insights and create a strong feedback loop with our client to report tooling or process issues that could impact safety.

• Create and support a safety training program internally at TaskUs, in partnership with our client to drive a culture of safety within the organization.

• Create and maintain all internal safety audits and controls and report findings to client.

• Present safety insights and readiness plans to client during WBRs, MBRs, and QBRs.

• Architect and orchestrate safety strategy at the or