Service Manager

<div data-ogsc="black" data-ogsb="white"> <p><strong>Service Manager<br>Action Garage Door | Meridian / Boise, Idaho</strong><br><strong>Full-Time | On-Site</strong><br><strong>Base Salary: $80,000 + Performance Bonus</strong><br><strong>Total Compensation Potential: $100,000–$120,000+</strong></p> <h2>Build a Winning Team. Develop Great Technicians. Drive Results.</h2> <p>Action Garage Door is looking for a <strong>Service Manager</strong> to lead and develop our residential service team in the Treasure Valley.</p> <p>This is not a desk-management position. We are looking for a hands-on leader who loves developing people, understands the relationship between great service and strong sales performance, and knows how to turn daily coaching into measurable results.</p> <p>The right leader will spend time in the field with technicians, coach opportunities in real time, use data to identify performance gaps, and create a culture where technicians consistently deliver an exceptional customer experience while maximizing every opportunity.</p> <h2>What You'll Own</h2> <ul> <li>Lead, coach, and develop our residential service technicians</li> <li>Drive service revenue, sales performance, and profitability</li> <li>Improve opportunity conversion, average ticket, and technician productivity</li> <li>Conduct regular ride-alongs and in-field coaching</li> <li>Review calls, estimates, invoices, and technician performance</li> <li>Coach technicians on presenting options and creating an exceptional customer experience</li> <li>Establish clear individual goals and hold the team accountable</li> <li>Lead daily huddles, weekly meetings, and individual performance conversations</li> <li>Identify training needs and build development plans for technicians</li> <li>Partner with Dispatch and the Call Center to maximize capacity and opportunity</li> <li>Ensure technicians consistently follow Action Garage Door and ServiceTitan processes</li> <li>Recruit, onboard, train, and retain high-performing technicians</li> <li>Resolve escalated customer concerns quickly and professionally</li> <li>Recognize top performers while quickly addressing performance gaps</li> </ul> <h2>What We're Looking For</h2> <ul> <li>3+ years of leadership experience in a service organization</li> <li>Proven ability to coach and develop frontline employees</li> <li>Strong understanding of customer service and consultative selling</li> <li>Comfortable managing through KPIs, scorecards, and performance data</li> <li>Willingness to spend significant time in the field c